Student Services Executive

SISH INSTITUTE PTE. LTD.; Singapore; Presencial; SGD 42.000 - 54.000; Jornada completa

Descripción de la vacante

SISH Institute Pte. Ltd. is seeking a Student Services Executive to support the academic programmes and student services. The role balances independent initiative with teamwork, reporting to the Operations Manager and project leaders as needed.

You will handle STP processes, assist international students with relocation, manage enrolments and onboarding, and maintain student records. The position is full-time, based in Singapore with possible additional hours for events and projects.

Formación

• Diploma or degree in business administration, education, or related field
• Minimum 2 years of relevant administrative or student services experience
• Proficient knowledge of SOLAR system and ICA Student Pass processes
• Excellent organizational and communication skills
• Tech-savvy with Microsoft Office and digital survey tools (e.g., SurveyMonkey)

Responsabilidades

• Manage all matters related to Student's Pass (STP), including submissions, appeals, updates and renewals
• Assist international students with relocation and settling into life in Singapore
• Handle student enrolment processes and onboarding document coordination
• Maintain student P-files and timely updates of student databases
• Prepare and file reports related to student services and compliance
• Serve as SurveyMonkey Administrator and disseminate End-of-Module/End-of-Course surveys
• Respond to student inquiries and provide guidance on school services, attendance and enrolment
• Assist in examinations as invigilator and support meeting preparation with minutes distribution

Conocimientos

Excellent communication

Strong organisational skills

Attention to detail

Tech-savvy (MS Office, SurveyMonkey)

Handle confidential information

Educación

Diploma or Degree in Business Administration, Education, or related field

Herramientas

SOLAR system

Microsoft Office

SurveyMonkey

Descripción del empleo

Position Summary:

The Student Services Executive plays a key role in supporting the smooth and effective delivery of the school’s Academic Programmes and student support services. This role requires a balance of independent initiative and team collaboration, handling both routine responsibilities and ad hoc projects as assigned. The position reports directly to the Operations Manager. However, when involved in a specific project, the Project Leader will serve as the reporting superior, and performance appraisals for that project will be conducted by the Project Leader.

Key Responsibilities:

Administrative Support for Student Services:

• Manage all matters related to Student's Pass (STP), including but is not limited to submissions through the SOLAR system, STP appeals, updates, and renewals, communication with ICA and student guardians
• Assist international students with relocation and settling into life in Singapore
• Handle student enrolment processes, including but is not limited to creation of student email addresses, set-up of accounts in the Learning Management System (LMS) and coordination of onboarding documents and information

Data and Records Management:

• Ensure that student P-files are properly maintained and updated
• Maintain accurate and timely updates of student databases
• Prepare and file daily and monthly reports related to student services and regulatory compliance

Quality Assurance & Survey Administration:

• Support the QA/Registrar team with monthly certificate preparation and distribution
• Serve as the SurveyMonkey Administrator - Disseminate End-of-Module and End-of-Course Surveys
  Compile and file survey results for review and reporting

Student Support and Communication:

• Respond professionally and promptly to student and learner enquiries
• Provide assistance and guidance related to school services, attendance, and enrolment
• Attend to student feedback and resolution of issues as needed

Examinations and Meetings:

• Serve as invigilator for examinations, both scheduled and as needed
• Assist in meeting preparation, including coordination of schedules, taking and distributing minutes of meetings

General and Ad Hoc Duties:

• Ensure courteous, professional communication at all times
• Carry out any additional duties or responsibilities assigned by Management
• Demonstrate flexibility and willingness to work beyond standard hours during peak periods or special projects
• Acknowledge that this job description may evolve based on business and operational requirements

Requirements:

• Diploma or Degree in Business Administration, Education, or related field
• Minimum 2 years of relevant experience in administrative or student services roles
• Proficient knowledge of the SOLAR system and ICA Student Pass processes is essential
• Strong organizational skills with high attention to detail
• Effective communication skills (verbal and written)
• Tech-savvy with proficiency in Microsoft Office and digital survey tools (e.g., SurveyMonkey)
• Ability to handle confidential information responsibly
• A service-oriented mindset with cultural awareness, especially in a multicultural educational environment

Working Conditions:

• Full-time, Monday to Friday; additional hours may be required for events, meetings, or projects
• Office-based with regular interaction with students, faculty, and external authorities