Student Administration Lead — Academic Operations

BGC GROUP PTE. LTD.; Singapore; On-site; SGD 54,000 - 63,000; Full time

Job summary

BGC Group Pte Ltd is seeking an Assistant Manager to support student administration for undergraduate and graduate programmes in Singapore. You will oversee enrolment, academic records, and coordination across departments, ensuring timely processing and system enhancements.

The role requires 3–5 years in academic or student services, strong organisational and communication skills, and proficiency in MS Office. Tertiary education experience is an advantage; contract is 17 months.

Qualifications

• Bachelor’s degree in any discipline.
• Around 3 to 5 years of experience in academic services, student services or a related administrative function.
• Experience in a tertiary education environment would be an advantage.
• Strong organisational skills with close attention to records, timelines and follow-up actions.
• Able to manage multiple processes and coordinate effectively with different stakeholders.
• Good written and verbal communication skills, particularly when explaining procedures or policy requirements.
• Service-oriented and responsive when handling enquiries and operational issues.
• Proficient in Microsoft Office applications.
• Exposure to student management systems, curriculum administration, academic systems or data-reporting tools would be useful.

Responsibilities

• Manage graduate matriculation activities, including scheduling, deferred admissions, student communications, system setup and student record transfers.
• Review and resolve discrepancies in student records, registration status and enrolment information.
• Administer undergraduate credit transfer and course exemption applications, including reviewing cases and coordinating approved record updates.
• Manage change-of-programme exercises, covering timelines, application processes, communications and follow-up actions.
• Review appeals and exception cases, prepare case summaries and coordinate the required approvals.
• Compile statistics and information for operational reporting and decision-making.
• Support enhancements to student management systems by reviewing business requirements, preparing test scenarios and assisting with system testing.
• Work closely with internal departments and support teams to ensure academic processes are completed accurately and on time.
• Contribute to process improvement initiatives and other assigned projects.

Skills

Organisational skills

Communication skills

Stakeholder coordination

Service oriented

Education

Bachelor’s degree in any discipline

Tools

MS Office

Student management systems

Job description

BGC Group Pte Ltd is seeking an Assistant Manager to support student administration for undergraduate and graduate programmes in Singapore. You will oversee enrolment, academic records, and coordination across departments, ensuring timely processing and system enhancements.

The role requires 3–5 years in academic or student services, strong organisational and communication skills, and proficiency in MS Office. Tertiary education experience is an advantage; contract is 17 months.