Senior Enrolment Operations Lead

business edge personnel services pte ltd; Singapore; On-site; SGD 54,000 - 63,000; Full time

Job summary

Business Edge Personnel Services Pte Ltd in Singapore seeks an experienced academic administrator to lead course enrolment planning, freshmen allocations, and enrolment management across Schools. You will oversee capacity planning, system readiness, and process improvements to ensure accurate registrations and fair allocation for students and exchange participants.

The role requires a Bachelor’s degree and at least 5 years in academic administration or student services within tertiary education.

Qualifications

• Bachelor’s degree from a recognised university.
• At least 5 years of relevant experience in academic administration or student services within the tertiary education sector.
• Experience coordinating complex operational processes involving multiple stakeholders.
• Strong analytical, organisational, and problem-solving skills.
• Familiarity with student information systems or course registration platforms.
• Knowledge of data querying, data visualisation, and automation tools would be advantageous.
• Strong interpersonal and communication skills with the ability to engage stakeholders professionally.
• Ability to work collaboratively across departments and Schools.
• Strong attention to details and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Plan course enrolment schedule of activities for each academic term (including Special Terms).
• Plan students’ course registration dates, balancing requirements by the Schools, students’ study year and academic status, and system performance.
• Ensure timely execution of the plan and prepare action plan for any deviations or exceptions.
• Ensure system readiness, anticipate and prevent potential hurdles and resolve them in a timely manner.
• Oversee Schools’ course capacity planning, analyze the submissions, flag any potential issue and make necessary recommendations to Schools.
• Carry out course capacity planning and make necessary recommendations.
• Coordinate with Schools for pre-registration activities and provide guidance and advice to Schools.
• Manage the overall course registration conduct, including handling appeals, and staff and students’ enquiries.
• Manage students’ elective allocation and Add/Drop period allocation process to ensure integrity of the process and fairness among students.
• Manage course allocation for exchange student to ensure fairness and equity.
• Coordinate and manage with the team to ensure registration records are correct and in line with students’ curriculum requirements post-registration.
• Draft appeals for any exceptions to the course enrolment policy or procedure, for approval by the Vice Provost (Undergraduate Education) or Registrar.
• Review of course registration processes and systems for areas for simplification and enhancement.
• Resolves system issues and manage the change requests to existing systems.
• Coordinate and manage with respective parties for target implementation and monitor progress and timeline.
• Maintain the documentation of course enrolment process.
• Work with the Team Leads or web content owners to update the website content.
• Support the system development of new Student Management System as assigned by reporting officer, such as review of business specifications, preparation of user stories and test case scenarios, system testing, coordination of cross-team/department requirements and testings, and stakeholder consultation/validation.
• Explore and implement new technologies for automation, e.g. RPA, AI, and data visualisation, for operational efficiency and better student experience.
• Coordinate with Colleges/Schools/Offices and internal teams to implement process enhancements and system improvements.
• Any assigned duties to support Team Lead in OAS and/or University level projects

Skills

Analytical skills

Organisational skills

Problem-solving

Interpersonal skills

Communication skills

Team collaboration

Education

Bachelor’s degree

Tools

Data visualisation tools

Automation tools

Job description

Business Edge Personnel Services Pte Ltd in Singapore seeks an experienced academic administrator to lead course enrolment planning, freshmen allocations, and enrolment management across Schools. You will oversee capacity planning, system readiness, and process improvements to ensure accurate registrations and fair allocation for students and exchange participants.

The role requires a Bachelor’s degree and at least 5 years in academic administration or student services within tertiary education.