Strategic Sustainability Account Manager

BNL Services Pte Ltd; Singapore; Vor Ort; SGD 60.000 - 110.000; Vollzeit

Zusammenfassung

BNL Services Pte Ltd is recruiting a Customer Relationship Manager to lead strategic accounts across sustainability and waste management services in Singapore. You will serve as the primary advisor to key clients, align service delivery with contracts, and drive retention and growth through proactive account planning.

In this role, you will monitor client health, surface upsell opportunities, and coordinate with operations and pricing teams to deliver value.

Qualifikationen

• Degree in Environmental Science, Engineering, or a related field.
• 3–5 years in account management, client services, or B2B sales.
• Proven track record of retaining and growing client accounts.
• Familiarity with Singapore's environmental regulatory landscape (NEA, RSA, SGX reporting).

Aufgaben

• Own a portfolio of accounts, serving as the primary point of contact and trusted advisor across all service touchpoints.
• Conduct regular structured client reviews to surface needs, flag risks, and demonstrate the value BNL is delivering
• Build relationships across multiple stakeholder levels within each client organisation: operations, procurement, and sustainability where relevant
• Resolve service issues and complaints with speed and ownership, coordinating internally to close gaps before they become churn risks
• Identify upsell and cross-sell opportunities within existing accounts from service frequency adjustments to sustainability add-ons like waste audits, smart tracking, or valorisation services
• Develop account plans for key clients with clear retention and growth targets
• Negotiate contract renewals and service expansions, working with BD and pricing teams to structure commercially sound proposals
• Monitor account health indicators, service complaints, collection data, invoice queries, and act on early warning signals before they escalated
• Stay current on Singapore's regulatory environment, NEA requirements, RSA obligations, SGX sustainability reporting, and proactively brief clients on how changes affect them
• Support clients in their ESG and mandatory reporting obligations
• Work closely with operations to ensure service delivery matches client expectations and contractual commitments
• Provide structured feedback from client interactions to inform service improvements and new product development
• Maintain accurate account records, contact logs, and pipeline data in CRM; report on portfolio performance against retention and growth targets

Kenntnisse

Commercially sharp

Operationally literate

Sustainability-fluent

Organised and accountable

Credible and personable

Ausbildung

Degree in Environmental Science, Engineering, or related discipline

Tools

MS Office

CRM systems

Waste management platforms

Jobbeschreibung

BNL Services Pte Ltd is recruiting a Customer Relationship Manager to lead strategic accounts across sustainability and waste management services in Singapore. You will serve as the primary advisor to key clients, align service delivery with contracts, and drive retention and growth through proactive account planning.

In this role, you will monitor client health, surface upsell opportunities, and coordinate with operations and pricing teams to deliver value.