Strategic Account Growth Lead

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 90,000 - 170,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd is seeking a commercially driven Account Manager to manage and grow strategic customer accounts, while actively pursuing new business opportunities across the market.

You will serve as the primary contact for key customers, build trusted relationships, drive solution delivery, and expand account value through strategic planning, upselling, and cross-selling. A farmer-hunter mindset and a focus on measurable business outcomes are essential.

Qualifications

• Min 7–10 years in Customer Success, Account Management, Sales or related roles.
• Proven ability to build trusted relationships with enterprise customers.
• Track record of driving revenue growth via upselling and cross-selling.
• Experience developing and executing strategic account plans.
• Skilled in cross-functional collaboration and matrix environments.
• Proficient in CRM, sales forecasting, and pipeline management.

Responsibilities

• Act as trusted advisor and primary contact for assigned accounts.
• Build and maintain long-term relationships with key stakeholders.
• Develop a deep understanding of customers' objectives, challenges, and priorities.
• Create and execute strategic account plans to drive growth.
• Identify opportunities for upselling and cross-selling.
• Lead discussions and support contract negotiations through to closure.
• Partner with cross-functional teams to ensure seamless delivery of products and services.
• Align customer expectations with internal delivery capabilities.
• Proactively manage customer issues and drive timely resolution.
• Maintain accurate opportunity and account records; forecast revenue.

Skills

Relationship management

Stakeholder management

Sales & BD

Account strategy

Cross-functional collaboration

CRM proficiency

Forecasting & pipelines

Tools

CRM software

Job description

Manpower Staffing Services (Singapore) Pte Ltd is seeking a commercially driven Account Manager to manage and grow strategic customer accounts, while actively pursuing new business opportunities across the market.

You will serve as the primary contact for key customers, build trusted relationships, drive solution delivery, and expand account value through strategic planning, upselling, and cross-selling. A farmer-hunter mindset and a focus on measurable business outcomes are essential.