Strategic Account Growth Lead

manpower staffing services (singapore) pte ltd; Singapore; On-site; SGD 110,000 - 180,000; Full time

Job summary

manpower staffing services (singapore) pte ltd is seeking a seasoned Customer Success Lead to build and grow strategic customer relationships and drive business growth across key accounts. You will serve as the primary contact for assigned customers, partnering with internal teams to ensure successful delivery of solutions and services.

The role focuses on identifying growth opportunities, developing account strategies, and driving revenue expansion through upselling and cross-selling while

Qualifications

• 7–10 years of experience in Customer Success, Account Management, Sales, or related roles.
• Proven track record of managing external customer accounts and delivering revenue growth.
• Experience in strategic account planning, pipeline and opportunity management, and negotiations.

Responsibilities

• Act as trusted advisor and primary contact for assigned customer accounts.
• Build long-term relationships with key stakeholders and understand business objectives.
• Develop and execute strategic account plans to drive engagement and growth.
• Identify upsell and cross-sell opportunities to expand accounts.
• Lead commercial discussions and support contract negotiations through to closure.
• Collaborate with cross-functional teams to ensure seamless delivery of products and services.
• Maintain accurate opportunity/account records and provide regular forecasts.
• Monitor customer satisfaction and drive timely issue resolution.

Skills

Strategic account planning

Pipeline management

Opportunity management

Proposal development

Commercial negotiations

Stakeholder management

CRM software

Sales forecasting

Cross-functional collaboration

Tools

CRM software

Job description

manpower staffing services (singapore) pte ltd is seeking a seasoned Customer Success Lead to build and grow strategic customer relationships and drive business growth across key accounts. You will serve as the primary contact for assigned customers, partnering with internal teams to ensure successful delivery of solutions and services.

The role focuses on identifying growth opportunities, developing account strategies, and driving revenue expansion through upselling and cross-selling while