Account Manager

BNL Services Pte Ltd; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

BNL Services Pte Ltd is recruiting a Customer Relationship Manager to lead strategic accounts across sustainability and waste management services in Singapore. You will serve as the primary advisor to key clients, align service delivery with contracts, and drive retention and growth through proactive account planning.

In this role, you will monitor client health, surface upsell opportunities, and coordinate with operations and pricing teams to deliver value.

Qualifications

• Degree in Environmental Science, Engineering, or a related field.
• 3–5 years in account management, client services, or B2B sales.
• Proven track record of retaining and growing client accounts.
• Familiarity with Singapore's environmental regulatory landscape (NEA, RSA, SGX reporting).

Responsibilities

• Own a portfolio of accounts, serving as the primary point of contact and trusted advisor across all service touchpoints.
• Conduct regular structured client reviews to surface needs, flag risks, and demonstrate the value BNL is delivering
• Build relationships across multiple stakeholder levels within each client organisation: operations, procurement, and sustainability where relevant
• Resolve service issues and complaints with speed and ownership, coordinating internally to close gaps before they become churn risks
• Identify upsell and cross-sell opportunities within existing accounts from service frequency adjustments to sustainability add-ons like waste audits, smart tracking, or valorisation services
• Develop account plans for key clients with clear retention and growth targets
• Negotiate contract renewals and service expansions, working with BD and pricing teams to structure commercially sound proposals
• Monitor account health indicators, service complaints, collection data, invoice queries, and act on early warning signals before they escalated
• Stay current on Singapore's regulatory environment, NEA requirements, RSA obligations, SGX sustainability reporting, and proactively brief clients on how changes affect them
• Support clients in their ESG and mandatory reporting obligations
• Work closely with operations to ensure service delivery matches client expectations and contractual commitments
• Provide structured feedback from client interactions to inform service improvements and new product development
• Maintain accurate account records, contact logs, and pipeline data in CRM; report on portfolio performance against retention and growth targets

Skills

Commercially sharp

Operationally literate

Sustainability-fluent

Organised and accountable

Credible and personable

Education

Degree in Environmental Science, Engineering, or related discipline

Tools

MS Office

CRM systems

Waste management platforms

Job description

What You'll Do

Client Relationship Management

• Own a portfolio of accounts, serving as the primary point of contact and trusted advisor across all service touchpoints

• Conduct regular structured client reviews to surface needs, flag risks, and demonstrate the value BNL is delivering

• Build relationships across multiple stakeholder levels within each client organisation: operations, procurement, and sustainability where relevant

• Resolve service issues and complaints with speed and ownership, coordinating internally to close gaps before they become churn risks

Account Growth & Retention

• Identify upsell and cross-sell opportunities within existing accounts from service frequency adjustments to sustainability add-ons like waste audits, smart tracking, or valorisation services

• Develop account plans for key clients with clear retention and growth targets

• Negotiate contract renewals and service expansions, working with BD and pricing teams to structure commercially sound proposals

• Monitor account health indicators, service complaints, collection data, invoice queries, and act on early warning signals before they escalated

Sustainability & Compliance Advisory

• Stay current on Singapore's regulatory environment, NEA requirements, RSA obligations, SGX sustainability reporting, and Green Mark standards, and proactively brief clients on how changes affect them

• Support clients in their ESG and mandatory reporting obligations

Internal Collaboration & Reporting

• Work closely with operations to ensure service delivery matches client expectations and contractual commitments

• Provide structured feedback from client interactions to inform service improvements and new product development

• Maintain accurate account records, contact logs, and pipeline data in CRM; report on portfolio performance against retention and growth targets

What We're Looking For

Qualifications & Experience

• Degree in Environmental Science, Engineering, or a related discipline

• 3-5 years of experience in account management, client servicing, or B2B sales

• Demonstrated track record of retaining and growing client accounts, not just servicing them

• Familiarity with Singapore's environmental regulatory landscape (NEA, RSA, SGX sustainability reporting) is a strong advantage

Skills & Attributes

• Commercially sharp - you understand margin, you spot expansion opportunities, and you're motivated by account growth, not just client satisfaction scores

• Operationally literate - you can read a service report, understand a weight ticket, and have an intelligent conversation with a facilities manager about their bin centre

• Sustainability-fluent - or actively becoming so; clients increasingly need a partner who speaks ESG, not just logistics

• Organised and accountable - you manage multiple accounts without things slipping, you document what matters, and you follow through on commitments

• Credible and personable - you build trust quickly, communicate clearly at every level, and you're the kind of person clients are glad to hear from

Tools & Systems

• Proficient in MS Office; comfortable building client-facing reports and presentations

• Experience with CRM systems for account tracking and pipeline management

• Familiarity with waste management operations or environmental data platforms is an advantage