Strategic ServiceNow CSDM Architect

ICON OUTSOURCING; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

ICON OUTSOURCING in Singapore is seeking an accomplished ServiceNow Solution Architect to own end-to-end architecture across discovery, design, build, testing, deployment and hypercare for select engagements.

You will define CSDM-aligned service models, assess CMDB maturity, shape platform roadmaps, guide governance and licensing decisions, and mentor architects and developers while partnering with sales and delivery teams.

Qualifications

• 6+ years of ServiceNow experience, including architecture roles.
• Demonstrable CSDM and CMDB architecture experience in complex environments.
• Minimum three end-to-end ServiceNow implementations with architecture responsibility.
• Strong hands-on platform skills: JavaScript, business rules, script includes, client scripts, Flow Designer and Glide APIs.
• Experience designing REST/SOAP integrations, Integration Hub and MID Server solutions.
• Experience shaping platform roadmaps and AI/automation use cases with governance.

Responsibilities

• Own end-to-end solution architecture across discovery, design, build, testing, deployment and hypercare.
• Define CSDM-aligned service and application models, ownership, lifecycle states and relationships.
• Assess CMDB and CSDM maturity; establish roadmaps for data quality, governance and adoption.
• Translate business outcomes into platform capabilities; minimize unnecessary customization.
• Provide guidance on ServiceNow subscriptions, entitlements and licensing implications.
• Lead executive workshops and communicate trade-offs to stakeholders.
• Mentor architects and developers; support pre-sales and strengthen reusable assets.

Skills

ServiceNow Architect

CSDM

CMDB

JavaScript

REST/SOAP Integrations

Flow Designer

Integration Hub

MID Server

Stakeholder Communication

Platform Roadmaps

Tools

Flow Designer

MID Server

Job description

ICON OUTSOURCING in Singapore is seeking an accomplished ServiceNow Solution Architect to own end-to-end architecture across discovery, design, build, testing, deployment and hypercare for select engagements.

You will define CSDM-aligned service models, assess CMDB maturity, shape platform roadmaps, guide governance and licensing decisions, and mentor architects and developers while partnering with sales and delivery teams.