Senior ServiceNow Solution Architect — CSDM & AI Lead

Cognizant

Singapore

On-site

SGD 180,000 - 260,000

Full time

14 days+

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Job summary

Cognizant Singapore seeks a ServiceNow Solution Architect with deep CSDM and CMDB expertise to design scalable, data-led platform solutions. You will shape architecture across CMDB, CSDM, integrations, data and AI, governing delivery from discovery to go-live.

Strong capability in platform subscriptions, entitlements, and governance is required, with experience leading executive workshops and mentoring teams. You will drive value through architecture across ITSM, ITOM, HRSD, CSM and more.

Qualifications

6+ years of ServiceNow experience with architecture responsibility
Demonstrable CSDM and CMDB architecture in complex enterprise environments
Minimum three end-to-end ServiceNow implementations with architecture responsibility

Responsibilities

Own end-to-end solution architecture across discovery, design, build, testing, deployment and hypercare, acting as the senior design authority for engagements
Define CSDM-aligned service/models including ownership, lifecycle states and relationships
Assess CMDB and CSDM maturity; establish practical roadmaps for data quality, governance and adoption
Translate business outcomes into platform capabilities while avoiding unnecessary customisation
Guide subscriptions, entitlements and licensing implications for platform
Collaborate with sales and delivery to align capabilities with subscription footprint
Design AI-enabled solutions with Generative AI, intelligent search and automation
Evaluate AI use cases for value, data readiness, security and oversight
Define platform governance, integration patterns, and development standards
Lead workshops and design sessions for stakeholders
Produce architecture artefacts and governance models
Mentor architects and developers, support pre-sales and asset reuse