ServiceNow Platform Architect: CSDM, AI & Integrations

Cognizant; Singapore; On-site; SGD 140,000 - 200,000; Full time

Job summary

Cognizant Singapore is looking for a ServiceNow Architect with strong CSDM, CMDB, and platform-architecture expertise to shape scalable, data-led platform solutions. You will govern delivery from discovery through go-live and hypercare, across ITSM, ITOM, ITAM, HRSD and other modules.

This platform-wide role requires deep product knowledge, end-to-end design ownership, and leadership in executive workshops, mentoring, and pre-sales collaborations to ensure a cohesive subscription footprint and

Qualifications

• 6+ years of ServiceNow experience, including 3+ years in a solution architect, platform architect or senior technical lead role.
• Demonstrable CSDM and CMDB architecture experience in complex enterprise environments, including service modelling and governance.
• Minimum three end-to-end ServiceNow implementations with direct architecture responsibility.
• Strong hands-on platform skills across JavaScript, Business Rules, Script Includes, Client Scripts, Flow Designer and Glide APIs.
• Experience designing REST/SOAP integrations, IntegrationHub and MID Server solutions, including security, resilience and support considerations.
• Experience shaping platform roadmaps, subscription-aligned solution options, AI or automation use cases, and architecture governance.
• Excellent stakeholder communication, with the ability to engage confidently from engineering teams to C-suite leaders.

Responsibilities

• Own end-to-end solution architecture across discovery, design, build, testing, deployment and hypercare.
• Define CSDM-aligned service and application models, including business applications and technical services.
• Assess CMDB and CSDM maturity; establish practical roadmaps for data quality and governance.
• Translate business outcomes into platform capabilities; avoid unnecessary customization.
• Provide guidance on platform subscriptions, entitlements, and licensing implications.
• Lead executive workshops and design sessions; communicate trade-offs clearly.
• Produce high-quality solution designs, data models, integration designs and governance artefacts.
• Mentor architects and developers, support pre-sales, and strengthen reusable assets.

Skills

ServiceNow

CSDM

CMDB

JavaScript

Flow Designer

IntegrationHub

MID Server

REST/SOAP

Platform architecture

Education

Bachelor's degree in Computer Science / IT / Engineering

Job description

Cognizant Singapore is looking for a ServiceNow Architect with strong CSDM, CMDB, and platform-architecture expertise to shape scalable, data-led platform solutions. You will govern delivery from discovery through go-live and hypercare, across ITSM, ITOM, ITAM, HRSD and other modules.

This platform-wide role requires deep product knowledge, end-to-end design ownership, and leadership in executive workshops, mentoring, and pre-sales collaborations to ensure a cohesive subscription footprint and