Strategic Sales & Services Leader

FedEx; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive benefits

Flexible work arrangements

Well-being programs

Job summary

FedEx Express in Singapore seeks a Manager, Special Services (Sales) to drive customized service delivery, revenue growth and vendor partnerships. You will lead cross-functional teams, ensure compliance, and maintain high service quality while aligning with business objectives.

The role requires a Bachelor’s degree or equivalent and at least four years of relevant experience, with strong presentation and negotiation abilities, plus strategic thinking and leadership skills.

Qualifications

• Bachelor’s degree or equivalent required.
• Four (4) years of relevant work experience required.
• Strong presentation, influencing, negotiation and decision-making skills.
• Excellent written and verbal communication; ability to network across levels.

Responsibilities

• Manage customized services centrally, ensuring customer retention and satisfaction through effective procedures and policies.
• Monitor employee satisfaction and service performance, fostering a positive work environment and high-quality service delivery.
• Execute standard operating procedures for each product, maintaining consistency and efficiency in service delivery.
• Achieve and drive gross margin growth through strategic pricing and cost management initiatives.
• Ensure compliance with local regulations and policies, managing adherence to processes and procedures.
• Drive revenue growth by identifying opportunities and implementing strategies to capitalize on them.
• Oversee vendor management activities, maintaining productive relationships and negotiating favorable terms.
• Monitor and optimize service performance metrics, identifying areas for improvement and implementing corrective actions.
• Collaborate with cross-functional teams to align service objectives with overall business goals and objectives.

Skills

Strong presentation skills

Influencing & negotiation

Written & verbal communication

Networking

Leadership

Team management

Strategic thinking

Vendor management

Service quality management

Business planning & solution design

Education

Bachelor’s degree or equivalent

Job description

FedEx Express in Singapore seeks a Manager, Special Services (Sales) to drive customized service delivery, revenue growth and vendor partnerships. You will lead cross-functional teams, ensure compliance, and maintain high service quality while aligning with business objectives.

The role requires a Bachelor’s degree or equivalent and at least four years of relevant experience, with strong presentation and negotiation abilities, plus strategic thinking and leadership skills.