Strategic SaaS Renewals & Retention Lead

Endex; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Health & Dental Insurance

Monthly Wellness Stipend

401K Matching

Job summary

Endex is seeking a Renewals Manager to own the commercial renewal process across a portfolio of customers, coordinating with customer success and sales to connect value delivered to renewal decisions. You will manage renewal timing, build a solid value case, and negotiate terms while mitigating churn risk in a fast-paced SaaS environment.

This role emphasizes strong coordination, attention to renewal dates and terms, and proactive risk management to ensure predictable, on-time renewals across

Qualifications

• Renewal experience with subscriptions or commercial accounts.
• Attention to dates, terms, and inconsistencies.
• Ability to negotiate while protecting customer relationships.
• Strong coordination to align customers and internal owners.
• Experience explaining gross retention, churn risk, and on-time execution.

Responsibilities

• Own Renewal Timing: maintain contract dates, notice windows, stakeholders and forward-looking renewal plan.
• Build the Value Case: work with CSMs on usage, outcomes and risk before renewal proposal.
• Negotiate Renewals: manage proposals, commercial discussions and procurement follow-through.
• Manage Retention Risk: identify blockers early, coordinate a recovery plan and keep retention forecasts grounded in evidence.
• Improve Predictability: maintain renewal forecasts and document the reasons behind outcomes.

Skills

Renewal management

Detail orientation

Commercial judgment

Stakeholder coordination

Retention discipline

Job description

Endex is seeking a Renewals Manager to own the commercial renewal process across a portfolio of customers, coordinating with customer success and sales to connect value delivered to renewal decisions. You will manage renewal timing, build a solid value case, and negotiate terms while mitigating churn risk in a fast-paced SaaS environment.

This role emphasizes strong coordination, attention to renewal dates and terms, and proactive risk management to ensure predictable, on-time renewals across