Growth-Focused Renewal Manager: Protect ARR & Expand

Siemens Digital Industries Software; Singapore; In loco; SGD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Siemens Digital Industries Software is seeking a Renewal Account Manager to own the renewal and expansion journey across mid-market and enterprise customers. You will lead commercial negotiations, protect ARR, and drive upsell opportunities while managing renewal risk and customer value.

The role requires a minimum of 5 years in renewals or customer success within SaaS, a Bachelor’s degree, and strong analytical and negotiation skills.

Competenze

• Minimum 5 years in renewals or customer success within SaaS/software.
• Bachelor's degree in Business, Finance, or related discipline.
• Proven track record hitting renewal, retention and recurring revenue targets.
• Experience managing mid-market and/or enterprise customer relationships and negotiations.
• Deep understanding of SaaS, subscription models, recurring revenue, licensing, retention and expansion.
• Strong commercial instinct to identify additional revenue opportunities beyond renewals.
• Confident engaging with stakeholders from operations to executives.
• Excellent analytical and forecasting skills, turning data into action.
• Proactive mindset to spot risks early and own resolutions.
• Attention to CRM discipline, pipeline management, and multi-tasking under pressure.

Mansioni

• Own end-to-end renewal performance, revenue retention and expansion across your portfolio.
• Develop and execute renewal strategies to protect recurring revenue.
• Lead pricing, contract, proposal and renewal discussions for strong commercial outcomes.
• Identify upsell, cross-sell and expansion opportunities.
• Proactively identify churn risks, build mitigation plans, and mobilize internal teams.
• Build trusted relationships with decision-makers and stakeholders to demonstrate value.
• Help customers transition from perpetual to SaaS subscriptions for long-term growth.
• Use usage, licensing trends, and milestones to shape renewal strategies.
• Collaborate with Sales, Pre-Sales, Finance, Operations and Legal for efficient renewals.
• Maintain a highly accurate 180‑day renewal forecast for leadership visibility.
• Seek continuous improvements in renewal processes, forecasting and engagement.

Conoscenze

Renewals

Customer Success

SaaS

Forecasting

Stakeholder management

Formazione

Bachelor's degree in Business, Finance, or related

Strumenti

CRM platforms

Power BI

Excel

PowerPoint

Descrizione del lavoro

Siemens Digital Industries Software is seeking a Renewal Account Manager to own the renewal and expansion journey across mid-market and enterprise customers. You will lead commercial negotiations, protect ARR, and drive upsell opportunities while managing renewal risk and customer value.

The role requires a minimum of 5 years in renewals or customer success within SaaS, a Bachelor’s degree, and strong analytical and negotiation skills.