Customer Success Generalist: Onboarding & Adoption Lead

Endex; Singapore; On-site; SGD 77,000 - 116,000; Full time

Benefits offered by this job

Health & Dental Insurance

Monthly Wellness Stipend

401K Matching

Job summary

Endex is hiring a Customer Success Generalist to support onboarding, communications and adoption programs for diverse customers. You’ll handle onboarding sessions, track tasks, and coordinate across teams to turn recurring requests into streamlined workflows.

The role emphasizes customer empathy, clear written communication and disciplined organization across accounts and projects in a fast-paced environment.

Qualifications

• You take a user’s problem seriously and care about whether the answer helps.
• You communicate accurately and can make an unfamiliar workflow easier to understand.
• You learn tools quickly and investigate before escalating a question.
• You keep track of details across accounts, requests and projects.
• You can work across onboarding, support coordination and adoption programs while keeping account owners informed

Responsibilities

• Support New Customers: Prepare onboarding materials, coordinate sessions and follow up on open tasks with the account owner.
• Investigate the First Blocker: Gather useful context about a customer question, distinguish training from a product issue and route it with a clear next step.
• Run Customer-Team Projects: Coordinate onboarding preparation, targeted adoption outreach and follow-up from workshops or feature launches.
• Maintain Customer Context: Keep account notes, open issues and commitments accurate and accessible to the team.
• Improve the Process: Identify recurring requests and create practical documentation or workflows that reduce friction.

Skills

Customer mindset

Clear writing

Practical curiosity

Strong organization

Flexible follow-through

Tools

Microsoft Office

Job description

Endex is hiring a Customer Success Generalist to support onboarding, communications and adoption programs for diverse customers. You’ll handle onboarding sessions, track tasks, and coordinate across teams to turn recurring requests into streamlined workflows.

The role emphasizes customer empathy, clear written communication and disciplined organization across accounts and projects in a fast-paced environment.