Customer Success Operations Architect

Endex; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Health & Dental Insurance

Monthly Wellness Stipend

401K Matching

Job summary

Endex is seeking a Customer Success Operations professional to build the systems, reporting and workflows that power onboarding, adoption and retention. You’ll partner with CSMs on process design while they own relationships, delivering scalable, data-driven customer programs.

You’ll own the CS Operating Model, health signals and dashboards, cadence reviews, renewal-risk escalation, and lifecycle reporting to drive measurable, proactive customer outcomes.

Qualifications

• Experience improving customer success or other customer-facing processes.
• Ability to distinguish useful account signals from noise.
• Comfort building workflows and troubleshooting data issues.
• Ability to design processes a busy CSM can actually use.

Responsibilities

• Build the CS Operating Model: define lifecycle stages, onboarding handoffs, account ownership.
• Create health dashboards and signals; establish reviews and alerts that drive action.
• Improve health reporting so signals are understandable and actionable.
• Scale customer programs with repeatable onboarding milestones, adoption follow-up, and renewal-risk escalation.
• Measure the lifecycle by reporting onboarding progress, adoption and retention.

Skills

CS operations

Data judgment

Systems fluency

Process design

Operational excellence

Job description

Endex is seeking a Customer Success Operations professional to build the systems, reporting and workflows that power onboarding, adoption and retention. You’ll partner with CSMs on process design while they own relationships, delivering scalable, data-driven customer programs.

You’ll own the CS Operating Model, health signals and dashboards, cadence reviews, renewal-risk escalation, and lifecycle reporting to drive measurable, proactive customer outcomes.