Strategic Reservations & Rooms Operations Lead

The Standard, Singapore; Singapore; Presencial; SGD 42.000 - 66.000; Jornada completa

Descripción de la vacante

The Standard, Singapore is seeking a dynamic Reservations specialist to support daily Rooms Division operations. You will manage bookings, optimise inventory, and coordinate with Front Office and Housekeeping to ensure smooth guest arrivals and accurate postings.

Ideal candidates bring Opera Cloud experience, strong MS Office skills, and a customer-focused, detail-oriented mindset to excel in a fast-paced hotel environment in Singapore.

Formación

• Experience in hotel operations within the Rooms Division.
• Prior experience with Opera / Opera Cloud is required.
• Knowledge of reservations, room inventory management and Front Office operations.
• Proficient in MS Office and operational reporting.
• Excellent reading, writing and verbal communication in English.

Responsabilidades

• Manage daily reservations, including bookings, amendments, cancellations, and special requests.
• Monitor room inventory, availability, and allocations to maximise occupancy and operational efficiency.
• Coordinate with Front Office and Housekeeping to ensure accurate room status updates and smooth guest arrivals and departures.
• Handle room discrepancies and operational changes promptly to minimise guest impact.
• Respond professionally to guest enquiries regarding reservations, room availability, and rates.
• Identify upselling opportunities to enhance guest experience and maximise revenue.
• Support operational coordination during high occupancy and peak periods.

Conocimientos

Reservations management

Opera Cloud

MS Office

Communication

Detail-oriented

Teamwork

Herramientas

Opera Cloud

Descripción del empleo

The Standard, Singapore is seeking a dynamic Reservations specialist to support daily Rooms Division operations. You will manage bookings, optimise inventory, and coordinate with Front Office and Housekeeping to ensure smooth guest arrivals and accurate postings.

Ideal candidates bring Opera Cloud experience, strong MS Office skills, and a customer-focused, detail-oriented mindset to excel in a fast-paced hotel environment in Singapore.