Reservations & Revenue Specialist

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.

Singapore

On-site

SGD 28,000 - 39,000

Full time

4 days ago

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Job summary

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. in Singapore is seeking a reservations assistant to support guest bookings, check room availability and process deposits, ensuring accurate data entry and timely confirmations.

You will contribute to up-selling opportunities, manage group reservations, and collaborate with the team on AI-powered productivity tools while supporting sustainability initiatives and other duties assigned by the Manager.

Qualifications

Attained minimum NITEC or higher qualification.
Preferably have working experiences in the hospitality or travel industry.
Possess good written and verbal communication skills.
Able to multi-task and time-management, with the ability to prioritize tasks.
Knowledge of using Opera Cloud PMS will be an added advantage.
Experience using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) as an added advantage.

Responsibilities

Making reservations for customers based on their requirements and budget.
Ensure all information pertaining to reservations is properly entered into the system on a timely manner.
Assist to check on room availability.
Process and monitor advance deposits/prepayment on reservations.
Prepare invoices and sending confirmation details to customers.
Help to maximize room sales by up-selling.
Manage group reservation and rooming list.
May require to perform AI-powered workplace productivity tools.
Participate in company's sustainability effort for the environment and being an inclusive employer.
Other ad hoc duties/projects assigned by the Manager.