Strategic Onboarding Architect | Data-Driven CS

Jobtailor; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Jobtailor in Singapore seeks a Customer Onboarding Manager to lead end-to-end onboarding for SaaS and data analytics customers. You will coordinate with data scientists, platform engineers, and commercial leads to deploy models within agreed timelines, ensuring data integrity and stakeholder alignment across markets.

You will drive governance, create reusable onboarding playbooks, and capture feedback to shape the product roadmap while managing multiple onboardings across time zones.

Qualifications

• Onboarding and implementation experience in SaaS/MarTech or data analytics
• Ability to manage multiple complex projects
• Strong stakeholder management with marketing and commercial leads
• Experience with enterprise customers in Singapore/Southeast Asia
• Meticulous organization and data quality focus

Responsibilities

• Own customer onboarding end-to-end from kick-off through model deployment
• Run governance, working groups, steering committees, and milestone check-ins
• Partner with Data Scientists and Platform engineers to deliver timelines and scope
• Coordinate collection of marketing spend, media exposure, and commercial data
• Confirm data completeness, granularity, and integrity before modelling begins
• Serve as the primary stakeholder contact during onboarding
• Identify customer champions and decision-makers
• Translate business questions into decision science use cases on Prophet
• Document and refine onboarding playbooks and reusable customer materials
• Capture product feedback and expansion opportunities for the roadmap
• Run structured handovers to ongoing Customer Success with context and insights

Skills

Customer Onboarding

Project Management

Data Analysis

Marketing Analytics

Decision Science

Data Pipeline Understanding

Tools

Linear

Notion

Digital Analytics Tools

Job description

Jobtailor in Singapore seeks a Customer Onboarding Manager to lead end-to-end onboarding for SaaS and data analytics customers. You will coordinate with data scientists, platform engineers, and commercial leads to deploy models within agreed timelines, ensuring data integrity and stakeholder alignment across markets.

You will drive governance, create reusable onboarding playbooks, and capture feedback to shape the product roadmap while managing multiple onboardings across time zones.