APAC Customer Architect: Onboarding & Adoption Lead

Prophet; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

ESOP

Job summary

Prophet is seeking a Customer Architect based in Singapore to own the onboarding journey from contract signature to active platform use. You’ll coordinate with Data Science, Platform, and Customer Success teams to ensure strong first-model results and customer trust.

You’ll onboard customers across Southeast Asia, collaborating with Melbourne HQ to shape Prophet’s APAC presence. This role blends commercial outcomes, decision science rigor, and delivery discipline, managing 6–8 concurrent

Qualifications

• 4+ years in customer onboarding, implementation, customer success, or consulting, ideally in SaaS.
• Experience with enterprise customers in Singapore and the wider Southeast Asia region, and the cultural fluency to navigate them well.
• Strong stakeholder management. You're comfortable engaging with marketing directors, CMOs, and commercial leads, and equally comfortable holding customers accountable to their responsibilities.
• Experience working with data concepts and data quality; you don't need to write SQL but should understand data pipelines and data completeness.
• Autonomy and ability to collaborate with a Melbourne-based team across time zones.

Responsibilities

• Own onboarding end-to-end from kick-off to model deployment, including governance and milestone check-ins.
• Establish data confidence early by coordinating data collection across marketing spend, media exposure, and commercial sources.
• Build strong customer relationships as the primary contact across markets and cultures, with clear updates and action tracking.
• Set customers up for confident decision-making by translating business questions into decision science use cases on Prophet.
• Build scalable onboarding playbooks, document feedback, and capture expansion opportunities for the APAC roadmap.
• Hand over cleanly to ongoing Customer Success with full context and documented stakeholder insights.

Skills

Marketing data

Stakeholder management

Project management

Data quality

Regional markets (APAC)

Tools

Linear

Notion

Job description

Prophet is seeking a Customer Architect based in Singapore to own the onboarding journey from contract signature to active platform use. You’ll coordinate with Data Science, Platform, and Customer Success teams to ensure strong first-model results and customer trust.

You’ll onboard customers across Southeast Asia, collaborating with Melbourne HQ to shape Prophet’s APAC presence. This role blends commercial outcomes, decision science rigor, and delivery discipline, managing 6–8 concurrent