Customer Experience Specialist: Onboarding & Support

Jobtailor; Singapore; On-site; SGD 38,000 - 65,000; Full time

Job summary

Jobtailor in Singapore seeks a motivated customer service professional to support clients across live chat, email, and phone. You will guide onboarding, collect documents, and assist with KYC and platform navigation.

You will handle repayment inquiries, track statuses, and maintain CRM records while contributing to service improvements. A bilingual English/Chinese communicator with 1–2 years of experience fits well.

Qualifications

• 1–2 years of experience in customer service, client engagement, or operations.
• Strong verbal and written communication skills.
• Customer-first mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with live chat, email ticketing, and CRM preferred.
• Comfortable with phone communication.
• Ability to communicate clearly in English and Chinese.

Responsibilities

• Respond to client inquiries via live chat, email, and hotline.
• Deliver consistent, high-quality service across communication channels.
• Guide new clients through onboarding, including document collection, KYC, and platform navigation.
• Support repayment inquiries, status tracking, and post-onboarding servicing.
• Manage account updates, data entry, and ticket tracking.
• Maintain internal SOPs and CRM records.
• Escalate complex issues with complete documentation.
• Reach out to clients for feedback and satisfaction checks.
• Document customer feedback, issues, and pain points.
• Participate in brainstorming to improve customer experience touchpoints.
• Share client insights and service learnings with the team.
• Collaborate with internal teams on client-facing enhancements.
• Assist in testing or rolling out new CX tools or service flows.

Skills

Customer service

Verbal and written communication

CRM familiarity

Bilingual English/Chinese

Attention to detail

Tools

Live Chat

Email ticketing

CRM

Job description

Jobtailor in Singapore seeks a motivated customer service professional to support clients across live chat, email, and phone. You will guide onboarding, collect documents, and assist with KYC and platform navigation.

You will handle repayment inquiries, track statuses, and maintain CRM records while contributing to service improvements. A bilingual English/Chinese communicator with 1–2 years of experience fits well.