Strategic Onboarding Specialist — Drive Adoption & Value

Kegmil; Remote; SGD 60,000 - 80,000; Full time

Job summary

A tech company revolutionizing field service seeks a Customer Onboarding Specialist to manage onboarding projects and cultivate relationships with new users. You will provide exceptional onboarding experiences, ensuring customers achieve their desired outcomes. Ideal candidates are empathetic communicators with experience in customer-facing roles in the software or tech industry. Attention to detail, problem-solving skills, and time management in a dynamic environment are crucial. Join us in driving efficiency and customer satisfaction at our innovative organization.

Qualifications

• Experience in a customer-facing role, including account management or customer support.
• Ability to manage multiple projects efficiently.
• Strong communication skills in English are essential.

Responsibilities

• Manage onboarding projects to ensure timely completion.
• Train customers to maximize value from the solution.
• Identify issues quickly and drive efficiency in onboarding.

Skills

Empathetic communication

Problem-solving

Time management

Attention to detail

Verbal communication

Written communication

Job description

A tech company revolutionizing field service seeks a Customer Onboarding Specialist to manage onboarding projects and cultivate relationships with new users. You will provide exceptional onboarding experiences, ensuring customers achieve their desired outcomes. Ideal candidates are empathetic communicators with experience in customer-facing roles in the software or tech industry. Attention to detail, problem-solving skills, and time management in a dynamic environment are crucial. Join us in driving efficiency and customer satisfaction at our innovative organization.