Customer Success Architect

Jobtailor; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Jobtailor in Singapore seeks a Customer Onboarding Manager to lead end-to-end onboarding for SaaS and data analytics customers. You will coordinate with data scientists, platform engineers, and commercial leads to deploy models within agreed timelines, ensuring data integrity and stakeholder alignment across markets.

You will drive governance, create reusable onboarding playbooks, and capture feedback to shape the product roadmap while managing multiple onboardings across time zones.

Qualifications

• Onboarding and implementation experience in SaaS/MarTech or data analytics
• Ability to manage multiple complex projects
• Strong stakeholder management with marketing and commercial leads
• Experience with enterprise customers in Singapore/Southeast Asia
• Meticulous organization and data quality focus

Responsibilities

• Own customer onboarding end-to-end from kick-off through model deployment
• Run governance, working groups, steering committees, and milestone check-ins
• Partner with Data Scientists and Platform engineers to deliver timelines and scope
• Coordinate collection of marketing spend, media exposure, and commercial data
• Confirm data completeness, granularity, and integrity before modelling begins
• Serve as the primary stakeholder contact during onboarding
• Identify customer champions and decision-makers
• Translate business questions into decision science use cases on Prophet
• Document and refine onboarding playbooks and reusable customer materials
• Capture product feedback and expansion opportunities for the roadmap
• Run structured handovers to ongoing Customer Success with context and insights

Skills

Customer Onboarding

Project Management

Data Analysis

Marketing Analytics

Decision Science

Data Pipeline Understanding

Tools

Linear

Notion

Digital Analytics Tools

Job description

• Own customer onboarding end-to-end from kick-off through model deployment
• Run governance, working groups, steering committees, and structured milestone check-ins
• Partner with Data Scientists and Platform engineers to deliver committed timelines and scope
• Coordinate collection of marketing spend, media exposure, and commercial data
• Confirm data completeness, granularity, and integrity before modelling begins
• Serve as the primary stakeholder contact during onboarding
• Identify customer champions and decision-makers
• Run written updates, structured check-ins, and action tracking across markets and cultures
• Translate business questions into decision science use cases on Prophet
• Frame platform expectations and ensure the first model reveal builds trust and momentum
• Document and refine onboarding playbooks and create reusable customer-facing materials
• Capture product feedback and expansion opportunities for the roadmap
• Run structured handovers to ongoing Customer Success with context, open items, and stakeholder insights documented
• Manage 6 to 8 concurrent onboardings
• Meet time-to-value targets of model training within 6 weeks and deployment within 8 weeks of kick-off
• Maintain onboarding customer satisfaction of 8.0+/10 and complete milestones and documentation on time

Requirements

• 4+ years in customer onboarding, implementation, customer success, or consulting, ideally in SaaS, martech, or data/analytics
• Proven ability to manage multiple complex projects simultaneously
• Strong stakeholder management with marketing directors, CMOs, and commercial leads
• Experience working with enterprise customers in Singapore and Southeast Asia
• Cultural fluency across Southeast Asian markets
• Sharp organisation and attention to detail
• Proactive problem-solving approach
• Comfort navigating ambiguity and messy or incomplete data
• Ability to operate autonomously and collaborate across time zones with a Melbourne-based team
• Familiarity with marketing data, including media spend, digital analytics, and commercial data, is a strong plus
• Experience with Linear, Notion, or similar project management tools
• Full working rights in Singapore
• Background in marketing analytics, marketing mix modelling, or decision science is a bonus
• Experience in a high-growth SaaS environment is a bonus
• Additional regional languages beyond English are a bonus
• Comfort with data concepts, including understanding data pipelines and source data quality

Core Competencies

Demonstrates expertise in customer onboarding and implementation within SaaS environments, with a strong focus on stakeholder management and project coordination across diverse markets. Proficient in translating business needs into actionable data-driven insights while maintaining high customer satisfaction and timely delivery.

Highest-signal resume keywords

• Customer Onboarding Management
• Stakeholder Management
• Project Coordination
• Marketing Data Familiarity
• Cultural Fluency

ATS Optimization Keywords

Hard Skills

• Customer Onboarding
• Project Management
• Data Analysis
• Marketing Analytics
• Decision Science
• Data Pipeline Understanding

Soft Skills

• Proactive Problem-Solving
• Attention to Detail
• Organizational Skills
• Autonomous Operation
• Collaboration Across Time Zones

Industry Keywords

• SaaS
• Martech
• Data Analytics
• Marketing Mix Modelling
• Southeast Asia Market Experience

Tools & Technologies

• Linear
• Notion
• Digital Analytics Tools