Customer Success Engineer: Onboarding & Product Adoption

Jobtailor; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Jobtailor in Singapore seeks a medior/senior customer success professional to prevent churn, drive product adoption, and lead onboarding for new clients. You will debug and resolve technical workflows, escalate issues as needed, and share customer insights with the product team.

Fluent English, strong communication, and the ability to manage multiple priorities independently are essential. The role focuses on proactive engagement with customers, driving value, and collaborating with

Qualifications

• Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
• Tech-savvy, with the ability to debug and investigate technical workflows.
• Strong communication and proactive, with a "get stuff done" mentality.
• Comfortable working independently and managing multiple priorities.
• Fluent in English.

Responsibilities

• Engage with 'accounts at risk' to prevent churn
• Drive product adoption and maximize customer value
• Escalate complex issues
• Debug and resolve workflow issues
• Drive onboarding and deployment for new clients
• Deliver training sessions to customer teams
• Share customer insights with the product team

Skills

Customer Success

Technical Account Management

Workflow Debugging

Product Adoption

English Fluency

Strong Communication

Independent Work

Priority Management

Job description

Jobtailor in Singapore seeks a medior/senior customer success professional to prevent churn, drive product adoption, and lead onboarding for new clients. You will debug and resolve technical workflows, escalate issues as needed, and share customer insights with the product team.

Fluent English, strong communication, and the ability to manage multiple priorities independently are essential. The role focuses on proactive engagement with customers, driving value, and collaborating with