Strategic Key Account Manager for IT & Cyber Security

Strategy Solutions Services; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Strategy Solutions Services in Singapore is seeking an experienced Account Manager to nurture client relationships and drive long-term partnerships. You will coordinate with cross-functional teams to ensure timely delivery, upsell services, and manage contract renewals while maintaining high customer satisfaction.

The role emphasizes strategic thinking, stakeholder communication, and data-driven account growth in a dynamic IT/security landscape.

Qualifications

• Min Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field.
• Min 4 years of experience as Account Manager or similar, IT sector knowledge a plus.
• Strong network and cyber security knowledge in enterprise/government sectors a plus.
• Ability to communicate, present and influence stakeholders at all levels, including C-level.
• Proven track record of meeting or exceeding quotas with positive customer feedback.
• Strong interpersonal, communication and negotiation skills.
• Ability to collect, track, and analyse large amounts of data.
• Self-motivated in a results-driven environment; bid management experience.

Responsibilities

• Serve as the main contact for client concerns and needs.
• Build and strengthen client relationships for long-term partnerships.
• Maintain accurate client records including contracts and renewals.
• Liaise between customers and internal teams to ensure timely delivery.
• Upsell and cross-sell by understanding products and services.
• Monitor accounts to ensure services meet budget and needs.
• Collaborate with internal teams to improve customer fulfilment.
• Generate progress reports for clients and management.
• Communicate monthly/quarterly initiative progress to stakeholders.
• Forecast and track key account metrics.
• Identify upsell, cross-sell, and renewal opportunities.
• Onboard and integrate new customers; develop existing relationships.
• Act as customer advocate to improve buying experience.

Skills

Account management

Relationship building

Communication

Negotiation

Strategic thinking

Data analysis

Problem solving

Education

Diploma/Bachelor’s degree in Marketing/Business/IT/Comms/Engineering

Job description

Strategy Solutions Services in Singapore is seeking an experienced Account Manager to nurture client relationships and drive long-term partnerships. You will coordinate with cross-functional teams to ensure timely delivery, upsell services, and manage contract renewals while maintaining high customer satisfaction.

The role emphasizes strategic thinking, stakeholder communication, and data-driven account growth in a dynamic IT/security landscape.