Strategic Key Account Manager – Freight Forwarding

dhl global forwarding (singapore) pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Restaurant

Flexible working hours

Job summary

DHL Global Forwarding (Singapore) Pte. Ltd. is seeking an experienced Account Manager to lead relationships with CSI/MNC customers in a defined sector.

You will act as the primary contact, coordinate with internal teams, and drive value through contract management and tailored solutions. You will focus on winning new business, maintaining a healthy pipeline, delivering on SLAs, and ensuring smooth handovers from sales to operations.

Qualifications

• Experience in Account Management of Freight Forwarding or related international transportation services.
• Sector experience in Life Science/ Tech is beneficial.
• Proven track record in developing and growing business with an assigned portfolio via RFQ customized solutions.
• Good understanding of sector trends in the freight forwarding industry.
• Ability to identify customer needs by gathering information and building long-term relationships.
• Well developed communication and presentation skills.
• Diploma/ degree with more than 5 years of relevant working experience in an MNC environment.

Responsibilities

• Manages relationship of a defined number of CSI/ MNC and SC customers and prospects in a sector; serves as primary contact and coordinates the account.
• Seeks and prospects for strategic customer targets to win new customers.
• Ensures account activities align with global/regional sector strategy.
• Focuses on customer and sales relationship building through external and internal meetings to support business development.
• Achieves sales target by maintaining a healthy pipeline and proactive thinking.
• Maintains accurate sales activity records through regular reporting and analysis.
• Collects customer information for RFQ/RFI/RFP and prepares documents for implementation to meet SLAs and SOPs.
• Ensures successful retention of customers by liaising closely and monitoring satisfaction against DHL service standards.
• Coordinates with CRMs on account planning, customer enquiries, and business reviews.
• Updates CRMs and executive sponsors on critical issues.
• Gathers customer and market information to update Product and Trade Lane on current conditions.

Job description

DHL Global Forwarding (Singapore) Pte. Ltd. is seeking an experienced Account Manager to lead relationships with CSI/MNC customers in a defined sector.

You will act as the primary contact, coordinate with internal teams, and drive value through contract management and tailored solutions. You will focus on winning new business, maintaining a healthy pipeline, delivering on SLAs, and ensuring smooth handovers from sales to operations.