Manager, Sales Key Account

DHL Global Forwarding; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

DHL Global Forwarding in Singapore is seeking an experienced Account Manager to lead relationships with CSI/MNC and strategic customers. You will act as the primary contact, coordinate trade lanes, and drive new business through RFQ-driven solutions while aligning with global sector strategies.

You will nurture long-term client relationships, manage pipelines, and ensure high service standards through regular reviews and clear communication with internal teams.

Qualifications

• Experience in account management of freight forwarding or related international transportation services.
• Sector experience Life Science/ Tech is a plus.
• Proven track record in developing and growing business with an assigned portfolio through RFQ customised solutions selling.
• Good understanding of sector trends in the freight forwarding industry.
• Able to identify customer needs by gathering information and building long-term relationships through value creation.
• Well developed communication and presentation skills.
• Diploma/degree with more than 5 years of relevant working experience in an MNC environment.

Responsibilities

• Manage relationships with CSI/ MNC and SC customers and prospects; act as primary contact and coordinate the account (e.g., Trade Lane involvement).
• Seeks and prospects Strategic Customer targets to win new customers.
• Ensure Key Account activities align with global/regional sector strategy.
• Attend external and internal meetings to support business development.
• Achieve sales targets by maintaining a healthy pipeline and proactive performance.
• Maintain accurate sales activity records with regular reporting and analysis.
• Prepare RFI/RFP/RFQ documents and ensure proper operational handover and implementation (SLA/SOP).
• Retain customers by close liaison and ensuring satisfaction with DHL service standards.
• Coordinate with CRMs on account planning, inquiries, and reviews.
• Update CRMs and executive sponsors on business-critical issues.
• Consult CRMs and Sector Heads on solutions and best practices.
• Gather customer and market information to update Product and Trade Lane.

Skills

Account management

Freight forwarding

RFQ & solutions selling

Customer relationship mgmt

Communication skills

Presentation skills

MNC experience

Education

Bachelor’s or Diploma

Job description

• Manages relationship of a defined number of CSI/ MNC and SC customers and prospects in a particular sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade Lane involvement).
• Seeks and prospects for Strategic Customer targets to win new customers.
• Ensures that Key Account activities are aligned with global/regional sector strategy
• Focuses more on customer and sales relationship building through attending external customer meetings and internal meetings as necessary in order to support business development.
• Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking.
• Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of sales activities.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
• Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
• Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues.
• Consults CRMs and Sector Heads on potential solutions and best practice.
• Gathers customer and market information to update Product and Trade Lane on current conditions.

IN THIS ROLE YOU WILL:

• Manages relationship of a defined number of CSI/ MNC and SC customers and prospects in a particular sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade Lane involvement).
• Seeks and prospects for Strategic Customer targets to win new customers.
• Ensures that Key Account activities are aligned with global/regional sector strategy
• Focuses more on customer and sales relationship building through attending external customer meetings and internal meetings as necessary in order to support business development.
• Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking.
• Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of sales activities.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
• Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
• Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues.
• Consults CRMs and Sector Heads on potential solutions and best practice.
• Gathers customer and market information to update Product and Trade Lane on current conditions.

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

• Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP monthly performance reviews with customers
• Sector experience in Life Science/ Tech good to have but not limited
• Proven track record in developing and growing business with assigned portfolio of customers through RFQ customised solutions selling
• Good understanding of sector trends in the freight forwarding industry
• Able to identify customer needs by gathering information and building long-term relationships through value creation
• Well developed communication and presentation skills
• Diploma/ degree with more than 5 years of relevant working experience in a MNC environment

We regret to inform that only shortlisted applicants will be contacted further by the hiring team. We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.