Strategic Key Account Leader for Growth & CX

DHL SUPPLY CHAIN SINGAPORE PTE. LTD.; Singapore; On-site; Confidential; Full time

Job summary

DHL Supply Chain Singapore Pte. Ltd. seeks a customer-centric professional to act as the focal point between customers, operations, and the broader DSC business. You will coordinate strategic and tactical discussions, balance customer and operations needs, and drive growth with existing accounts.

You will manage negotiations, build executive relationships, and champion a culture of exceptional customer experience across all touchpoints, including MBRs and QBRs.

Qualifications

• Minimum 5-8 years of Contract Logistics experience preferred but not mandatory.
• Commercial acumen and experience in a client-facing role.
• Ability to identify and understand a stakeholder or customer's situation, feelings and motivation.
• Ability to stand one's ground when dealing with tough/highly demanding stakeholders.
• Exceptional communication, facilitation and presentation skills at all levels.
• Operational/Solution Design/Consulting experience that involved facing customers is an added advantage.
• Willingness to learn about Operations in Contract Logistics if unexperienced.

Responsibilities

• Act as the focal point between customer, operations and the wider DSC business.
• Main point of contact for customers on topics of strategic and tactical relevance, especially for commercial and important operations matters.
• Balance needs of the customer with needs of our operations by facilitating mutual solutions.
• Manage and resolve potential resulting concerns from the customer.
• Champion the overall Customer Centricity agenda to drive actions that go beyond just responding to customer satisfaction scores and measurements.
• Drive Net Growth with existing customer.

Skills

Commercial acumen

Client-facing

Stakeholder management

Communication skills

Presentation skills

Negotiation

Operations knowledge

Job description

DHL Supply Chain Singapore Pte. Ltd. seeks a customer-centric professional to act as the focal point between customers, operations, and the broader DSC business. You will coordinate strategic and tactical discussions, balance customer and operations needs, and drive growth with existing accounts.

You will manage negotiations, build executive relationships, and champion a culture of exceptional customer experience across all touchpoints, including MBRs and QBRs.