Head of Strategic Accounts & Growth (APAC)

Deutsche Post und DHL; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

DHL is seeking a senior leader to head the strategic Account Management function in the APAC region. The role focuses on strengthening executive-level relationships, growing key accounts, and delivering long-term, profitable outcomes.

You will drive account planning, cross-functional collaboration, and customer growth strategies across Country, Regional, and Global levels, building a high-performing team and ensuring outstanding client value.

Qualifications

• University degree or equivalent education in Business, or Logistics.
• Minimally 12 years in Logistics/3PL and/or Supply Chain with significant APAC experience.
• Commercial acumen with proven track record of delivering financial gains.
• Experience in client-facing roles at C-suite, Regional heads and Global heads.
• Exceptional communication, facilitation and presentation skills.
• Operational / Solution Design / Consulting experience involving customer engagement.

Responsibilities

• Retain, develop, and expand strategic accounts by strengthening executive-level relationships and growth opportunities.
• Drive revenue growth, profitability improvement, contract renewals, and customer lifetime value through structured account planning and proactive customer engagement.
• Ensure delivery of customer commitments, contractual obligations, and agreed service outcomes through effective cross-functional collaboration.
• Develop and execute customer growth plans aligned with Country, Regional, and Global strategies.
• Build a high-performing Account Management team focused on customer advocacy, value creation, and long-term partnerships.
• Collaborate closely with Operations, Finance, Solutions Design, IT, Quality, and Business Development teams to deliver exceptional customer outcomes and identify expansion opportunities.
• Support Country and Regional leadership in implementing customer growth strategies and enhancing DHL's market position within existing accounts.

Skills

Strategic account management

C-suite experience

Logistics / 3PL

Commercial acumen

Communication skills

Solution design

Client facing

APAC experience

Education

Bachelor's degree in Business or Logistics

Job description

DHL is seeking a senior leader to head the strategic Account Management function in the APAC region. The role focuses on strengthening executive-level relationships, growing key accounts, and delivering long-term, profitable outcomes.

You will drive account planning, cross-functional collaboration, and customer growth strategies across Country, Regional, and Global levels, building a high-performing team and ensuring outstanding client value.