Strategic Enterprise CSM, Asia - Drive ROI & Growth

Coursera Inc.

Singapore

On-site

SGD 90,000 - 150,000

Full time

12 days ago

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Job summary

Coursera is seeking a Customer Success Manager to drive value for Asia-based enterprise customers across government, higher education, and corporate segments. You will build trusted advisor relationships, guide customers to outcomes, and partner with Sales, Content Strategy, Product, Learner Operations, and Services to scale impact.

In this role, you will own executive relationships, lead business reviews, and champion adoption and ROI of Coursera's platform.

Qualifications

8+ years of account management/sales/customer success experience.
Experience driving customer retention results, customer health metrics and driving value.
Experience increasing utilization metrics within assigned accounts.
Proven results with driving expansion/growth and renewal rates.

Responsibilities

Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements.
Be a trusted advisor to help derive value from Coursera and own executive business reviews with customers.
Help customers drive high utilization of the Coursera platform by conducting cadence meetings and sharing best practices.
Share accountability with the Sales team for ensuring customer retention and expansion.
Serve as the primary voice of customer and point of escalation with Support and Implementation to ensure quick resolution.
Travel expected 25%.