Enterprise CSM Asia: Drive ROI & Adoption

Udemy, Inc.; Singapore; Hybrid; SGD 90,000 - 135,000; Full time

Job summary

Coursera + Udemy, a united company delivering learning at global scale, seeks a Customer Success Manager for Asia. You will own strategic relationships with enterprise accounts across business, government, and higher education, driving value, platform adoption, and ROI through cross-functional collaboration with Sales, Content Strategy, Product, Learner Operations, and Services.

You will partner with admins and executives to ensure retention and expansion, and you will travel up to 25% to engage

Qualifications

• 8+ years of account management/sales/customer success experience.
• Experience driving customer retention results and health metrics.
• Experience increasing utilization metrics within assigned accounts.
• Proven results with driving expansion, growth and renewal rates.

Responsibilities

• Own strategic relationships with assigned customer accounts through a mix of remote and on-site engagements.
• Be a trusted advisor to help customers derive value from their Coursera investment and lead executive business reviews.
• Help customers drive high utilization of the platform by conducting regular cadence meetings and sharing best practices.
• Share accountability with the Sales team for customer retention and expansion.
• Serve as the voice of the customer and coordinate with Support and Implementation to ensure quick resolution.
• Travel expected 25%.

Skills

Account management

Customer success

Executive relationships

Renewals

ROI articulation

Job description

Coursera + Udemy, a united company delivering learning at global scale, seeks a Customer Success Manager for Asia. You will own strategic relationships with enterprise accounts across business, government, and higher education, driving value, platform adoption, and ROI through cross-functional collaboration with Sales, Content Strategy, Product, Learner Operations, and Services.

You will partner with admins and executives to ensure retention and expansion, and you will travel up to 25% to engage