Enterprise Customer Success Manager - Hybrid & Leadership

OUTSYSTEMS SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonus

Medical, health insurance

Hybrid working flexibility

Job summary

OutSystems Singapore Pte. Ltd. is seeking a seasoned Customer Success Leader to scale a team of CSMs supporting high-touch enterprise customers. You will work closely with the RVP of Sales and cross-functional field teams to set strategic outcomes for your territory and deliver on retention and growth.

You will hire, coach, and develop talent, define plans and metrics, and drive a data-driven customer experience across geographies. A strong leadership presence and collaboration are essential.

Qualifications

• 12+ years of customer-facing experience in enterprise SaaS/PaaS.
• Proven ability to scale high-growth customer success teams.
• Experience partnering with enterprise sales leadership on territory health.
• Strong program and project management background in high-touch models.
• Analytical skills to forecast behavior, adoption and health metrics.
• Exceptional communication across cultures and geographies.

Responsibilities

• Lead, hire, and develop a high-performing team of CSMs for enterprise accounts.
• Define operational plans, goals, and metrics with the RVP of Customer Success.
• Maintain a customer-centric experience and mitigate account risks.
• Direct territory/account management and participate in QBRs with sales.
• Collaborate with Sales, Marketing, Product, Finance, and Services.
• Deliver monthly data-driven insights and strategic recommendations.

Skills

Leadership

Strategy & Planning

Customer Success

Data Analytics

Communication

Cross-functional Collaboration

Job description

OutSystems Singapore Pte. Ltd. is seeking a seasoned Customer Success Leader to scale a team of CSMs supporting high-touch enterprise customers. You will work closely with the RVP of Sales and cross-functional field teams to set strategic outcomes for your territory and deliver on retention and growth.

You will hire, coach, and develop talent, define plans and metrics, and drive a data-driven customer experience across geographies. A strong leadership presence and collaboration are essential.