Strategic Enterprise Account Manager - Growth & Renewals

Meltwater; Singapore; Hybrid; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible PTO

Health insurance

Discount program

Employee assistance

CalmApp subscription

Hybrid work schedule

Family leave

Professional development

Job summary

Meltwater in Singapore is seeking an Enterprise Account Manager to lead management, renewal, and growth of key SaaS accounts. You will nurture relationships, craft strategic account plans, and collaborate with Renewals and Customer Success to maximize retention and expansion.

You will join a diverse team that values mentorship, inclusivity, and professional growth. The role requires a Bachelor’s degree and at least 4 years in software or SaaS account management, with strong English communication

Qualifications

• Bachelor’s degree or higher preferred.
• 4+ years in account management within software/SaaS.
• Strong strategic thinking and execution for retention and growth.
• Develop and execute account plans aligned with customer objectives.
• Proactive expansion opportunities within existing accounts.
• Collaborative with Client Success and Renewals teams.
• Excellent written and verbal English communication.
• Willing to work in a hybrid schedule with 3 office days per week.
• Legally eligible to work in the country of hire.

Responsibilities

• Lead management, renewal, and growth initiatives within assigned accounts.
• Collaborate with Renewals Representatives to ensure retention and negotiate pricing terms.
• Craft customized account plans to bolster retention and expansion.
• Identify expansion opportunities including upselling and cross-selling.
• Work with Customer Success to drive engagement and solution utilization.
• Nurture strong relationships with key accounts for engagement and satisfaction.
• Monitor usage patterns to inform renewal strategies and product expansion.
• Execute proactive sales tactics to mitigate competitive threats during renewal processes.

Skills

Account management

Renewals

Upselling

Cross-selling

Strategic planning

English communication

Education

Bachelor's degree or higher

Job description

Meltwater in Singapore is seeking an Enterprise Account Manager to lead management, renewal, and growth of key SaaS accounts. You will nurture relationships, craft strategic account plans, and collaborate with Renewals and Customer Success to maximize retention and expansion.

You will join a diverse team that values mentorship, inclusivity, and professional growth. The role requires a Bachelor’s degree and at least 4 years in software or SaaS account management, with strong English communication