Strategic SaaS Account Manager – Enterprise Growth

Freshworks; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Freshworks is seeking an Account Manager based in Singapore to drive growth across a portfolio of strategic and enterprise customers, building trusted relationships and expanding revenue. You will engage with business and technical stakeholders, demonstrate value, and collaborate with cross-functional teams to ensure renewals and cross-sell opportunities.

This role emphasizes delivering measurable ROI and strong customer outcomes in a fast-paced SaaS environment.

Qualifications

• 10+ years of quota-carrying SaaS sales experience in mid-market or enterprise segments.

Responsibilities

• Own a portfolio of strategic and enterprise accounts, develop account strategies, and drive retention and expansion.
• Articulate customer value to senior executives, demonstrate ROI, and position Freshworks as a strategic partner.
• Identify opportunities to increase product adoption, cross-sell and upsell across the Freshworks portfolio.
• Collaborate with Customer Success, Solution Engineering, Marketing, Product and Support to address customer needs and deliver an exceptional experience.
• Maintain account health insights, renewal risk assessments, whitespace opportunities, and accurate forecasting.

Skills

SaaS Sales

Enterprise

Strategic Sales

Stakeholder Management

English Proficiency

Job description

Freshworks is seeking an Account Manager based in Singapore to drive growth across a portfolio of strategic and enterprise customers, building trusted relationships and expanding revenue. You will engage with business and technical stakeholders, demonstrate value, and collaborate with cross-functional teams to ensure renewals and cross-sell opportunities.

This role emphasizes delivering measurable ROI and strong customer outcomes in a fast-paced SaaS environment.