Strategic Debt Recovery & Collections Specialist

China, Beijing Branch; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

DBS Asia Hub in Singapore is seeking an energetic Recovery Professional to maximise collection outcomes through proactive customer engagement, informed negotiation and responsible action on written-off accounts.

The role emphasises risk governance, compliance with internal controls and local laws, and continual improvements using digital tools and data analytics. Contract (Fixed Term), full-time, focused on delivering high-quality service while meeting recovery targets.

Qualifications

• Strong communication and negotiation skills.
• Good analytical, problem-solving and decision-making abilities.
• Strong teamwork and stakeholder collaboration.

Responsibilities

• Manage written-off portfolios and achieve individual and team recovery targets.
• Proactively engage customers to negotiate sustainable repayment arrangements that optimise recovery outcomes.
• Review customer profiles and recommend suitable remedial actions.
• Deliver professional, high-quality service throughout the recovery process to uphold customer satisfaction.
• Promptly address customer complaints, queries and disputes within required turnaround time.
• Handle difficult cases with tact, resilience, and sound judgment.
• Identify and elevate emerging risks, irregularities, or issues in a timely manner.
• Ensure strict adherence to Group policies, internal controls, regulatory obligations, and local laws.
• Execute operational tasks such as preparation of reminder letters, statements of account, settlement letters, and other documentation.
• Process account transactions including closures, payment transfers, and refunds with accuracy and timeliness.
• Leverage digital tools and analytics to enhance recovery performance and support data-driven decisions.
• Support and champion continuous improvement initiatives through Agile methodology, digital innovation, automation and process optimisation.
• Collaborate closely with team members to achieve team targets and contribute to a high-performance culture.

Skills

Communication & negotiation

Analytical thinking

Team player

Education

Degree or Diploma in related discipline

Job description

DBS Asia Hub in Singapore is seeking an energetic Recovery Professional to maximise collection outcomes through proactive customer engagement, informed negotiation and responsible action on written-off accounts.

The role emphasises risk governance, compliance with internal controls and local laws, and continual improvements using digital tools and data analytics. Contract (Fixed Term), full-time, focused on delivering high-quality service while meeting recovery targets.