Analyst/ Associate - Recovery Specialist, Risk Management Group

DBS Bank Ltd; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

DBS Bank Ltd. is seeking a Recovery Specialist within the Risk Management Group in Singapore. The role focuses on managing written-off portfolios, negotiating sustainable repayment arrangements, and reviewing customer profiles for remedial actions.

You will work on service excellence, timely handling of disputes, and maintaining compliance with group policies and regulatory obligations. Key responsibilities include driving recovery performance, executing collection tasks, and supporting

Formación

• Degree or Diploma in any related discipline.
• Minimum 3 years of experience in credit collection or recovery within banking or financial services.
• Experience in unsecured litigation is an added advantage.
• Strong communication and negotiation skills, with the ability to handle challenging conversations independently.
• Good analytical, problem-solving, and decision-making abilities.
• Strong team player with professionalism, integrity, and ability to work effectively with stakeholders.

Responsabilidades

• Portfolio & Recovery Management: manage written-off portfolios and achieve recovery targets.
• Customer Engagement & Service Excellence: deliver high-quality service and address customer queries and disputes.
• Risk, Governance & Compliance: identify risks and ensure adherence to policies and regulatory obligations.
• Operational & Administrative Responsibilities: prepare reminder letters, statements, and process transactions.
• Digitalisation, Analytics & Continuous Improvement: leverage data analytics to enhance recovery performance and drive process improvements.

Conocimientos

Communication skills

Negotiation

Analytical thinking

Team collaboration

Decision making

Educación

Degree or Diploma in related discipline

Descripción del empleo

Business Function

Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.

Description

Business Function

Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.

Key Responsibilities

Portfolio & Recovery Management

• Manage written‑off portfolios and achieve individual and team recovery targets.
• Proactively engage customers to negotiate sustainable repayment arrangements that optimise recovery outcomes.
• Review customer profiles and recommend suitable remedial actions.

Customer Engagement & Service Excellence

• Deliver professional, high‑quality service throughout the recovery process to uphold customer satisfaction.
• Promptly address customer complaints, queries and disputes within required turnaround
• Handle difficult cases with tact, resilience, and sound judgment.

Risk, Governance & Compliance

• Identify and escal emerging risks, irregularities, or issues in a timely manner.
• Ensure strict adherence to Group policies, internal controls, regulatory obligations, and local laws

Operational & Administrative Responsibilities

• Execute operational tasks such as preparation of reminder letters, statements of account, settlement letters, and other documentation.
• Process account transactions including closures, payment transfers, and refunds with accuracy and timeliness

Digitalisation, Analytics & Continuous Improvement

• Leverage digital tools and analytics to enhance recovery performance and support data‑driven decisions.
• Support and champion continuous improvement initiatives through Agile methodology, digital innovation, automation and process optimisation.
• Collaborate closely with team members to achieve team targets and contribute to a high-performance culture.

Requirements

• Degree or Diploma in any related discipline.
• Minimum 3 years of experience in credit collection or recovery within banking or financial services industry.
• Experience is unsecured litigation is an added advantage
• Strong communication and negotiation skills, with the ability to handle challenging conversations independently.
• Good analytical, problem‑solving, and decision‑making abilities.
• Strong team player with professionalism, integrity, and ability to work effectively with stakeholders.

Location:

DBS Asia Hub

Job:

Operations

Schedule:

Regular

Employee Status:

Full time