Senior CCaaS Sales Specialist – Singapore

Cisco

Singapore

On-site

SGD 180,000 - 260,000

Full time

14 days+

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Job summary

Cisco Singapore is seeking a Customer Engagement (CCaaS) Sales Specialist to own Cisco's Contact Centre, AI for CX and CCaaS growth in Singapore. You will lead strategic solution sales cycles, engaging business decision-makers to shape roadmaps for customer engagement.

You will translate Cisco's portfolio into business outcomes, coach account teams, and maintain a clear pipeline and forecast. The role requires 15+ years in technology sales with enterprise experience across Singapore and ASEAN

Qualifications

Must have 15+ years technology sales experience, incl. 10+ years in CCaaS/Contact Centre or CX solutions.
10+ years of revenue quota carrying experience.
5+ years in channel-led go-to-market with partners.
Deep knowledge of Contact Centre, SaaS and cloud architectures.
Proven enterprise sales track record in Singapore/ASEAN with senior stakeholders.

Responsibilities

Drive revenue growth and market share for Cisco's CCaaS & AI for CX in Singapore.
Lead strategic solution sales cycles from opportunity creation through to close.
Engage CX, customer service and IT executives to articulate technology vision and ROI.
Coach account managers and partners on positioning the Webex CX portfolio.
Coordinate with solution architects and alliance partners to deliver a coherent go-to-market.
Maintain an accurate pipeline and forecast; share market insights.