Senior CCaaS & CX Solutions Executive

132 Cisco Systems (USA) Pte. Ltd.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Cisco Systems (USA) Pte. Ltd. in Singapore seeks a Customer Engagement (CCaaS) Sales Specialist to own growth in Contact Centre, AI for CX and CCaaS across Singapore. You will lead strategic solution sales cycles end to end, engaging senior executives to build trust and drive outcomes.

You will translate Cisco's portfolio into business value, align to customer priorities, and coach teams to scale domain expertise. Success is measured by revenue growth and market share in Singapore.

Qualifications

• 15+ years of technology sales experience, including 10+ years selling Contact Centre, CCaaS, CPaaS or customer experience solutions to enterprise customers.
• 10+ years of experience carrying and consistently achieving an individual revenue quota for solution or application sales.
• 5+ years of experience selling through a channel-led go-to-market model, including joint pursuits with channel partners, systems integrators or third-party contact centre solution partners.
• Demonstrated working knowledge of Contact Centre, SaaS and cloud architectures and adjacent technologies including campaign management, workforce optimisation, quality management and AI for CX.
• Proven track record of enterprise sales in Singapore and one or more ASEAN markets, with strong experience developing strategic relationships with senior and executive-level customer stakeholders.

Responsibilities

• Lead strategic solution sales cycles end to end, engaging business decision-makers to build trust, shape their customer engagement roadmap and capture market share.
• Translate Cisco's product and solution portfolio into business outcomes, aligning strategy to customer priorities and industry challenges.
• Build and maintain an accurate pipeline and forecast, and share competitive and market insight back into the team to sharpen our go-to-market.
• Enable and coach account managers, collaboration specialists and partner sellers on positioning the Webex Customer Experience portfolio across the wider team.
• Drive revenue growth and market share for Cisco's CCaaS, CX and Contact Centre portfolio in Singapore.

Skills

Enterprise sales

Channel partner sales

Executive stakeholder engagement

CCaaS & CX solutions

SaaS & cloud architectures

Strategic account management

Education

Bachelor's degree in business, engineering, or related field

Job description

Cisco Systems (USA) Pte. Ltd. in Singapore seeks a Customer Engagement (CCaaS) Sales Specialist to own growth in Contact Centre, AI for CX and CCaaS across Singapore. You will lead strategic solution sales cycles end to end, engaging senior executives to build trust and drive outcomes.

You will translate Cisco's portfolio into business value, align to customer priorities, and coach teams to scale domain expertise. Success is measured by revenue growth and market share in Singapore.