Customer Experience Customer Success Specialist - CAI

CISCO INTERNATIONAL LIMITED SINGAPORE BRANCH; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

The Cisco Customer Experience team looks for a Customer Success Specialist who guides customers through adoption journeys, leveraging deep product knowledge and a proactive advisory approach.

You will lead workshops and roadmap activities, bridging the gap between purchase and ongoing value realization while feeding insights back to Cisco product teams.

Qualifications

• Foundational knowledge of ACI, UCS, Nexus, Nutanix and Intersight.
• Basic understanding of public cloud providers (AWS, Azure, GCP) and virtualization.
• Awareness of APIs and programmability for workflow orchestration in CAI environments.
• 3–5 years in technical consulting or data center customer-facing roles.
• Bachelor’s degree in Engineering or Computer Science; CCNA or CCNP preferred.

Responsibilities

• Lead high-impact workshops and Expert-Insight-Series sessions for diverse customers.
• Drive onboarding and adoption workshops to accelerate product value realization.
• Identify and mitigate adoption risks, addressing expectations and issues promptly.
• Document adoption plans, roadmaps and multi-functional communications.
• Guide customers on strategic and tactical decisions and architectural initiatives.

Skills

Technical consulting

Data center knowledge

Customer-facing experience

Education

Bachelor’s degree in Engineering or Computer Science

CCNA or CCNP

Tools

ACI

UCS

Nexus

Nutanix

Intersight

Job description

Meet the Team

The Cisco Customer Experience (CX) organisation is one of Cisco’s fastest-growing teams, with a clear purpose: helping customers get real, lasting value from their Cisco investments. We work at the cross roads of technical knowledge and business understanding, partnering with customers to improve how they operate and achieve outcomes that matter to them. The Customer Success Specialist (CSS) team is a collaborative group of technical advisors who bring deep product knowledge and a genuine curiosity about customer success; We work side-by-side with customers to guide them, not from the sidelines. We are part of a global community that shares adoption approaches and learning across three areas of focus: Networking, Security, and Cloud &AI Infrastructure. If you enjoy working through sophisticated technical challenges, contributing to how Cisco’s products improve over time, and collaborating with curious, knowledgeable colleagues, this team is a great fit.

Your Impact

As a Customer Success Specialist, you will serve as a strategic advisor and technical expert, leading targeted engagements that accelerate product adoption and drive measurable business value for Cisco’s customers. You will lead the full adoption journey, from baselining customer environments and building onboarding roadmaps to facilitating executive-level workshops and providing feedback that directly crafts Cisco’s product roadmap. Success in this role means customers move from purchasing a solution to actively realizing its value, with you as the trusted guide at every step. Your influence extends well beyond individual engagements: as the “voice of the customer,” your insights will advise Cisco Engineering and Product Management on challenges and opportunities across the product portfolio.

Lead high-impact workshops, Expert-Insight-Series(EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings.

Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes, including baselining environments and developing comprehensive onboarding journeys.

Identify and mitigate adoption risks, such as low technical usage or integration barriers, by handling customer expectations and resolving issues promptly to ensure a successful customer journey.

Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps, ensuring all project collaborators remain aligned at every stage of the onboarding lifecycle.

Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs to ensure successful, long-term product utilization.

Minimum Qualifications

Stack: Foundational knowledge of ACI, UCS, Nexus, Nutanix, and Intersight.

Hybrid Cloud: Basic understanding of public cloud providers (AWS, Azure, GCP) and virtualization.

Orchestration: Awareness of APIs and programmability for workflow orchestration in CAI environments.

Experience: 3–5 years in technical consulting or data center customer-facing roles.

Education: Bachelor’s degree in Engineering or Computer Science.

Certifications: CCNA or CCNP preferred.