Strategic Client Services Leader: Growth & Partnerships

Infosys

Singapore

On-site

SGD 180,000 - 320,000

Full time

14 days+

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Job summary

Infosys, a global leader in digital services, is seeking a Senior Client Services Manager in Singapore to lead strategic account management across key customers. You will shape growth, manage senior stakeholders, and align Infosys offerings to business priorities.

You will drive GTM, coordinate with delivery and solutions teams, and own revenue and margins while building enduring client partnerships. The role demands 15+ years of experience and a track record of CXO engagement.

Qualifications

Must have managed a large revenue portfolio with demonstrated growth within the account managed.
Ability to manage and run Consulting, Implementation, Support/AMS and other opportunities across Infosys offerings.
Strong understanding of Current and Emerging Technologies such as SAAS applications, Enterprise applications and AI in the enterprise.
Strong Infrastructure, Data Centres, Real Estate and Fund Management understanding.
Strong understanding of engineering services such as PLM, MES and IoT.
Ability to drive GTM to maximize client and Infosys services in market.
Significant Account Management experience with a track record of growing accounts to USD 10m+ per annum.
Experience interacting with CXO level client contacts.
Global Delivery Model experience is a must.
Hands-on experience with proposal creation and leading proposal presentations and pursuits.
Strong leadership, interpersonal, communication and presentation skills.
Bachelor’s degree and 15+ years of relevant experience.

Responsibilities

Strategic account management and growth led by strong alignment with Program and Delivery management teams.
Account growth – building a portfolio of services within target accounts and influencing the client to win additional business.
Drive continuous improvements and transformation in the target accounts to create customer value, continuity and growth.
Manage senior management relationships and create a strong account stakeholder connect across the board.
Own both the revenue and margins of the portfolio and align growth to investment to ensure long term viability and immediate term goals are met.
Work closely with enterprise team; provide guidance and direction in support of strategies to implement client’s strategy.
Work closely with Solutions teams to build customized solutions pitches and drive revenues and delivery.
Account Planning and Governance – Plan-Sell-Deliver-Manage along with the sales team.
Leverage alliances with relevant product vendors for growth.
Drive thought leadership and align key stakeholders to create lasting relationships.