Strategic Account Partner — AI Growth (Retail & Logistics)

Cognizant Consulting; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Cognizant is seeking a Senior Client Relationship Manager for the Singapore market. You will be the principal business owner for assigned accounts, driving profitability, renewals, and expansion opportunities across IT services and AI-enabled offerings.

With 10+ years in account management and business development, you will lead cross-functional teams, negotiate terms, manage client expectations, and ensure delivery excellence in a complex, multi-market environment.

Qualifications

• 10+ years of experience in account management, domain consulting, and business development within the IT services industry.
• Experience selling transformational solutions as part of an AI Builder proposition.
• Strong knowledge of the ASEAN market across technology and business segments.

Responsibilities

• Serve as the primary management contact and client liaison, acting as a trusted advisor to CXOs and other key stakeholders.
• Own and manage the account's P&L, business planning, and budgeting.
• Drive account mining and penetration strategies, and actively manage the pipeline for growth and development of the account portfolio.
• Lead negotiation of commercial terms across engagements.
• Manage client expectations, provide regular updates to senior management, and participate in steering and governance review meetings.
• Partner with the delivery team and third-party vendors to minimize project risk and ensure project goals are met.

Skills

Account management

Business development

Client relationship

Negotiation

Strategic thinking

Cross-cultural teamwork

Job description

Cognizant is seeking a Senior Client Relationship Manager for the Singapore market. You will be the principal business owner for assigned accounts, driving profitability, renewals, and expansion opportunities across IT services and AI-enabled offerings.

With 10+ years in account management and business development, you will lead cross-functional teams, negotiate terms, manage client expectations, and ensure delivery excellence in a complex, multi-market environment.