Strategic Account Manager: AI-Driven Growth Partner

GFT TECHNOLOGIES SE; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

GFT Technologies SE in Singapore is hiring an experienced Strategic Account Manager to oversee a portfolio of existing client accounts. You will ensure satisfaction, manage renewals, and uncover opportunities to add value across services and AI-driven solutions.

You will partner with the Global Account Manager to meet contractual commitments, drive expansion, and maintain strong client trust in a dynamic hybrid environment.

Qualifications

• 5+ years in Account Management, Client Services, Customer Success, or related roles.
• Experience managing commercial or services-based contracts.
• Prior experience in Financial Services, Banking, FinTech, Technology Services, or Consulting is preferred.
• Proven track record in managing key contracts, retention and revenue growth.
• Bachelor’s degree in Business, Finance, Economics, Technology, or related field.
• Strong analytical and numerical skills to interpret data and contracts.
• Excellent communication, presentation, and stakeholder management.

Responsibilities

• Manage and nurture relationships with assigned existing client accounts.
• Serve as primary contact for day-to-day client engagement and operations.
• Support contract renewals, commercial discussions, and pricing reviews.
• Monitor account performance and ensure service obligations are met.
• Collaborate with delivery, operations, and leadership to address client concerns.
• Analyze account financials, contract utilization, and service performance.
• Identify upsell, cross-sell, and account expansion opportunities.
• Prepare reports, forecasts, and renewal plans.
• Support Strategic accounts team in executing growth plans.
• Maintain accurate account records and CRM activity.

Skills

Account Management

Client Services

Customer Success

Stakeholder management

Analytical skills

CRM proficiency

Communication

Negotiation

Education

Bachelor's degree in Business, Finance, Economics, Technology, or related discipline

Tools

CRM

Microsoft Excel

Microsoft PowerPoint

AI tools

Job description

GFT Technologies SE in Singapore is hiring an experienced Strategic Account Manager to oversee a portfolio of existing client accounts. You will ensure satisfaction, manage renewals, and uncover opportunities to add value across services and AI-driven solutions.

You will partner with the Global Account Manager to meet contractual commitments, drive expansion, and maintain strong client trust in a dynamic hybrid environment.