Store Operations & People Leader

HONG HOY CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

HONG HOY CONSULTANCY PTE. LTD. is seeking an experienced Operations Manager to lead daily business activities, supervise staff, and ensure excellent customer service.

You will delegate tasks, monitor performance, and implement process improvements to drive efficiency and profitability. In this role you will hire, train, and coach employees, resolve conflicts, analyze operations, and ensure compliance with company policies.

Qualifications

• Bachelor’s degree in business, management, or related field.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and staff members.

Responsibilities

• Delegate responsibilities and supervise business operations.
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Skills

Communication

Leadership

Interpersonal skills

Coaching

Conflict resolution

Education

Bachelor's degree in business/management

Advanced education/experience preferred

Job description

HONG HOY CONSULTANCY PTE. LTD. is seeking an experienced Operations Manager to lead daily business activities, supervise staff, and ensure excellent customer service.

You will delegate tasks, monitor performance, and implement process improvements to drive efficiency and profitability. In this role you will hire, train, and coach employees, resolve conflicts, analyze operations, and ensure compliance with company policies.