Customer Experience & Operations Manager

57 EMPLOYMENT AGENCY PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

57 EMPLOYMENT AGENCY PTE. LTD. in Singapore is seeking an experienced manager to oversee daily operations, drive customer satisfaction, and lead a team of staff. The role involves ensuring policy adherence, budgeting, and staff development to deliver high service standards.

You will ensure policies are followed, manage scheduling, handle customer issues, and maintain health and safety standards while delivering on the company mission.

Qualifications

• Stable work history.
• Self-motivated and eager for self-development.
• Ability to work autonomously when required.
• Team player.
• Dedicated to customer satisfaction and experience.
• Must work on weekends and public holidays.
• Able to work night shift.

Responsibilities

• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Preparing and presenting employee reviews.
• Assisting customers whenever necessary.
• Organizing employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Completing tasks assigned by the general manager accurately and efficiently.

Job description

57 EMPLOYMENT AGENCY PTE. LTD. in Singapore is seeking an experienced manager to oversee daily operations, drive customer satisfaction, and lead a team of staff. The role involves ensuring policy adherence, budgeting, and staff development to deliver high service standards.

You will ensure policies are followed, manage scheduling, handle customer issues, and maintain health and safety standards while delivering on the company mission.