Store Manager

stigious pte. ltd.; Singapore; On-site; SGD 54,000 - 78,000; Full time

Job summary

stigious pte. ltd. store is seeking an experienced Store Manager to lead daily operations at Clarke Quay, JEM, or The Heeren in Singapore. You will oversee P&L, budgeting, forecasting and drive store turnover while maintaining service standards in a fast-paced environment.

Responsibilities include hiring, coaching, scheduling, safety compliance and ensuring top guest satisfaction through professional service.

Qualifications

• Minimum 3-5 years of experience in F&B operations or restaurant management.
• Proven ability to manage daily store operations and lead a team.
• Strong knowledge of profit and loss (P&L), budgeting, sales performance, and cost control.
• Good leadership, communication, and problem-solving skills.
• Experience in manpower planning, staff recruitment, training, and performance management.
• Knowledge of food safety, hygiene standards, and customer service excellence.
• Ability to work in a fast-paced environment and meet business targets.
• Willing to work 5.5 days per week, with 11 hours per day.

Responsibilities

• Be the 1st-in-charge of the store to oversee and ensure smooth daily operations
• Responsible for the profit & loss of the store and implement appropriate cost control measures
• Manage the store's budget and forecasts to meet or exceed management expectations
• Maximize profitability of the store by increasing turnover (revenues and covers) and controlling costs as a second priority
• Maintain and improve the overall performance of the store on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for the customers
• Ensure customers' needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Drive operational efficiencies of the store by providing operational leadership in support of the organization's service culture and maximize customer satisfaction
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment
• Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
• Handle all store administrative duties

Skills

P&L management

Budgeting

Team leadership

Cost control

Manpower planning

Staff recruitment

Food safety

Customer service

Problem solving

Communication

Job description

Responsibilities

• Be the 1st-in-charge of the store to oversee and ensure smooth daily operations

• Responsible for the profit & loss of the store and implement appropriate cost control measures

• Manage the store's budget and forecasts to meet or exceed management expectations

• Maximize profitability of the store by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority

• Maintain and improve the overall performance of the store on a regular basis including cost analysis and monitoring of processes

• Supervise food and operational safety to ensure a comfortable environment for the customers

• Ensure customers' needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy

• Drive operational efficiencies of the store by providing operational leadership in support of the organization's service culture and maximize customer satisfaction

• Control labour through effective manpower scheduling and monitor leave of staff

• Actively involved in hiring process by identifying and selecting candidates for junior positions

• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment

• Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated

• Handle all store administrative duties

Requirements

• Minimum 3-5 years of experience in F&B operations or restaurant management.

• Proven ability to manage daily store operations and lead a team.

• Strong knowledge of profit and loss (P&L), budgeting, sales performance, and cost control.

• Good leadership, communication, and problem-solving skills.

• Experience in manpower planning, staff recruitment, training, and performance management.

• Knowledge of food safety, hygiene standards, and customer service excellence.

• Ability to work in a fast-paced environment and meet business targets.

• Willing to work 5.5 days per week, with 11 hours per day.

• Work locations: Clarke Quay, JEM (Jurong East), or The Heeren (Orchard Road).