Sr Staff Nurse I

National Healthcare Group; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in Singapore seeks experienced Registered Nurses for the Telehealth Nurse positions. This role involves providing person-centered care, conducting tele-triage, and coordinating health services across various platforms. The ideal candidate should hold a Singapore Nursing Board registration and have a minimum of 2 years of patient care experience alongside strong IT and communication skills. Opportunities for professional development and contributions to innovative healthcare services are provided.

Benefits

Professional development programmes

Collaborative work environment

Opportunity for innovation in healthcare

Qualifications

• Minimum 2 years direct patient care experience in clinical settings.
• Experience in community nursing or Emergency Department triage preferred.
• Comfort with multi-channel communication platforms.

Responsibilities

• Provide safe, person-centred care according to TNS policies.
• Conduct tele-triage to assess medical urgency.
• Coordinate care transitions between different healthcare settings.

Skills

Clinical judgement

Communication skills

Care coordination

IT proficiency

Multilingual abilities

Adaptability

Education

Registered Nurse with Singapore Nursing Board

Tools

Electronic medical records

Telehealth platforms

Clinical information systems

Job description

The National Healthcare Group (NHG) is a leader in public healthcare in Singapore, recognised at home and abroad for the quality of its medical expertise and facilities. Care is provided through an integrated network of seven primary care polyclinics, acute care and tertiary hospitals, national speciality centres and business divisions. Together they bring a rich legacy of medical expertise to our philosophy of integrated patient‑centred care.

NHG's vision is "Adding Years of Healthy Life". This vision goes beyond merely healing the sick to the more difficult and infinitely more rewarding task of preventing illness and preserving health and quality of life. With some 22,000 staff, NHG aims to provide care that is patient‑centric, accessible, seamless, comprehensive, appropriate and cost‑effective.

As the Regional Health System (RHS) for Central‑North Singapore, it is vital for NHG to partner and collaborate with stakeholders, community advisors, and voluntary welfare organisations. Together with our patients, their families and caregivers, we aim to deliver integrated healthcare services and programmes that help in Adding Years of Healthy Life to all concerned.

Telehealth Nurse Positions - SSN1/SSN2

NHG Population Health is recruiting experienced Registered Nurses to join our expanding Telehealth Service. These positions offer the opportunity to contribute to Singapore's healthcare transformation through innovative virtual care delivery.

Role Overview

As a Telehealth Nurse, you will support the planning, operationalisation, and resource management of NHG's Telehealth Nurse Service (TNS), delivering care to clients through comprehensive telehealth platforms while coordinating care across multiple healthcare settings and community.

Key Responsibilities

Clinical Care Delivery

• Provide safe, person‑centred care in accordance with TNS policies and evidence‑based practices
• Conduct tele‑triage to assess medical urgency and guide appropriate care decisions using protocolised guidelines
• Deliver care advisory for symptom management and health education to clients and families
• Support Enrolled residents and GPs with tele‑healthcare and case management services

Care Coordination

• Navigate client and family experience throughout their entire care journey
• Coordinate seamless transitions between hospital, community, and primary care settings
• Collaborate with interdisciplinary teams, primary care providers, and community partners to ensure continuity of care
• Facilitate referrals and handoffs to appropriate care providers based on client needs

Hospital‑to‑Home Services

• Conduct post‑discharge follow‑up calls and care transitions
• Evaluate client health progress and facilitate community care coordination
• Provide health information on disease prevention, rehabilitation techniques, and treatment compliance
• Manage co‑care arrangements with community and primary care partners

Service Development

• Support TNS development initiatives including workflow harmonisation, clinical systems, and process redesign
• Participate in ongoing audit and improvement activities
• Contribute to outcome delivery and service evaluation
• Maintain accurate documentation and call encounter records across multiple platforms

Professional Development

• Participate in continuing nursing education and evidence‑based practice activities
• Mentor junior staff and support team development
• Registered Nurse with Singapore Nursing Board
• Minimum 2 years direct patient care experience in clinical settings
• Community nursing or Emergency Department triage experience preferred
• Fluent in English and a second language (multilingual abilities advantageous)
• Strong IT proficiency with ability to navigate multiple healthcare systems simultaneously
• Experience with electronic medical records, telehealth platforms, and clinical information systems
• Comfort with multi‑channel communication platforms (voice, email, video, chat) and ability to switch between systems efficiently
• Strong interpersonal and communication skills with care coordination abilities
• Ability to work independently and as part of a multidisciplinary team
• Critical thinking and clinical judgement in complex situations
• Adaptability to fast‑paced environments and stressful situations
• Commitment to rotating shifts, including weekends and public holidays

What We Offer

• Opportunity to pioneer virtual care service delivery in Singapore
• Professional development through continuous learning programmes
• Collaborative work environment with healthcare innovation focus
• Contribution to meaningful health outcomes for the community
• Experience with cutting‑edge healthcare technology and systems