Sr Patient Service Associate

National Skin Centre Singapore; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

National Skin Centre Singapore invites applications for a 1-year contract role at the clinic counter. You will oversee daily front-desk activities, assist with patient enquiries, registrations, and billing, and help schedule follow-up appointments.

Candidates should have GCE 'N' Level and above, at least 3 years of frontline customer service experience, and be proficient in Microsoft Office. The role requires professionalism and the ability to work with the medical team.

Qualifications

• GCE 'N' Level or higher.
• At least 3 years of direct frontline customer service experience.
• Proficient in Microsoft Office.

Responsibilities

• Oversee the smooth and efficient running of the clinic counter.
• Attend to patients' enquiries, provide directions and clarifications.
• Assist in registration and billing of patients accurately.
• Make appointments for follow-up patients.
• Assist with doctors' requests.
• Assist patients with Medisave applications.
• Perform other duties as assigned by the Managers and Senior Executives.

Skills

Customer service

Front desk

Enquiries handling

Education

GCE 'N' Level and above

Tools

Microsoft Office

Job description

Contract Type: 1 Year Contract

Job Responsibilities

• Assists to oversee the smooth and efficient running of the clinic counter
• Attends to patients' enquiries, provide directions and assist with clarifications
• Assists in registration and billing of patientsaccurately
• Makes appointments for follow-up patients
• Assist with doctors' requests
• Assists patient with Medisave application
• Performs other duties as assigned by the Managers and Senior Executives

Job Requirements

• GCE 'N' Level and above
• At least 3years of direct frontline customers' service experience
• Proficient in Microsoft Office