Patient Service Associate

NOVENA HEART CENTRE; Singapore; On-site; SGD 28,000 - 50,000; Full time

Job summary

NOVENA HEART CENTRE is seeking a clinic support role to manage patient registration and appointment scheduling. You will assist with billing, maintain patient records, and support doctors during consultations to ensure smooth clinical operations.

Applicants should have at least an N/O levels qualification, strong English communication, and a cooperative, service‑minded attitude with 1 year of private clinic experience as a plus.

Qualifications

• Possess at least 'N'/'O' Levels qualifications, or equivalent.
• Demonstrate good command of English to communicate effectively with patients and staff.
• Exhibit strong teamwork and service orientation to contribute positively to the clinic environment.
• Show friendly disposition with good interpersonal and communication skills to engage well with patients and colleagues.
• Have at least 1 year of experience working in a private clinic setting, which will be an added advantage.

Responsibilities

• Register patients and schedule appointments while responding to phone and email enquiries to ensure smooth clinic operations
• Coordinate clinical investigations by assisting nursing and clinical staff to facilitate patient care
• Perform billing tasks accurately to support clinic financial processes
• Assist doctors during patient consultations and examinations to enhance clinical efficiency
• Maintain accurate and organized filing of patient records to ensure data integrity and accessibility
• Carry out general administrative duties as assigned to support daily clinic functions

Skills

English communication

Teamwork

Service orientation

Interpersonal skills

Friendly disposition

Education

N/O Levels or equivalent

Job description

Job Summary

You will support clinic operations by managing patient registration and appointment scheduling, performing billing and maintaining accurate patient records.

Responsibilities

• Register patients and schedule appointments while responding to phone and email enquiries to ensure smooth clinic operations
• Coordinate clinical investigations by assisting nursing and clinical staff to facilitate patient care
• Perform billing tasks accurately to support clinic financial processes
• Assist doctors during patient consultations and examinations to enhance clinical efficiency
• Maintain accurate and organized filing of patient records to ensure data integrity and accessibility
• Carry out general administrative duties as assigned to support daily clinic functions

Preferred competencies and qualifications

• Possess at least 'N'/'O' Levels qualifications, or equivalent
• Demonstrate good command of English to communicate effectively with patients and staff
• Exhibit strong teamwork and service orientation to contribute positively to the clinic environment
• Show friendly disposition with good interpersonal and communication skills to engage well with patients and colleagues
• Have at least 1 year of experience working in a private clinic setting, which will be an added advantage