Patient Service Associate (2 Shift/ Islandwide)(ID: 673687)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Walking distance to MRT

Dynamic working environment

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a Patient Service Associate to ensure smooth clinic operations, handle patient feedback, register and screen patients, and support billing and payments.

You will maintain readiness of the clinic, assist clinicians, coordinate appointments, monitor wait times, and ensure confidentiality in data handling. This role offers a dynamic working environment near MRT and a competitive benefits package.

Qualifications

• Minimum GCE 'N' Level qualification with relevant working experience.
• Proficient in Microsoft Office applications and basic IT tools.
• Strong team player with good collaborative skills.
• Able to multitask and manage competing priorities effectively.
• Possess a service-oriented mindset with a customer-focused approach.

Responsibilities

• Handle patient feedback promptly to the appropriate supervisor.
• Perform accurate patient registration and screening with confidentiality.
• Ensure timely billing and same-day collection of payments.
• Maintain clinic readiness and manage self-service kiosks and waiting areas.
• Prepare the clinic 15 minutes before the first patient.
• Support appointment coordination for new and follow-up visits.
• Assist clinicians and therapists to facilitate smooth consultations.
• Monitor patient wait times and inform patients proactively.

Skills

Customer service

Team player

Multitasking

Confidentiality

Education

GCE 'N' Level

Tools

Microsoft Office

IT basics

Job description

Job Description:

• Offers competitive benefits package such as medical/dental benefits and etc
• Walking distance from MRT
• Dynamic Working Environment

As a Patient Service Associate, you will be responsible for the following duties:

• Handle and escape patient feedback to the appropriate supervisor promptly.
• Perform accurate patient registration and screening, ensuring confidentiality and data integrity.
• Ensure timely billing and same-day collection of payments.
• Maintain clinic readiness, including cleanliness and proper functioning of self service kiosks and waiting areas.
• Ensure the clinic is fully prepared to receive the first patient 15 minutes before scheduled start.
• Support appointment coordination for both new and follow-up visits.
• Assist clinicians and therapists to facilitate smooth and efficient consultations.
• Monitor patient wait times and keep them informed proactively.

Requirements:

• Minimum GCE 'N' Level qualification with relevant working experience.
• Proficient in Microsoft Office applications and basic IT tools.
• Strong team player with good collaborative skills.
• Able to multitask and manage competing priorities effectively.
• Possess a service-oriented mindset with a customer-focused approach.