Senior / Patient Service Associate (Full-time)

NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD; Singapore; On-site; SGD 2,500 - 3,500; Full time

Job summary

NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD is seeking a patient services assistant to maintain service excellence for patients, caregivers and colleagues. The role supports clinic operations, including front-desk duties and session handovers.

You will assist doctors, provide translation support when needed, handle inquiries across face-to-face, phone and email, and guide patients through appointments and payments online.

Qualifications

• Candidates must be service-oriented and maintain a pleasant disposition.
• Strong interpersonal and teamwork skills are essential for interactions with patients and colleagues.
• Ability to multi-task and manage multiple inquiries in a busy clinic environment.

Responsibilities

• Provide and maintain high standard of service excellence to patients, caregivers, and colleagues.
• Prepare clinic for daily operations and hand over at end of session.
• Assist doctors and act as chaperone during in-clinic and teleconsultations, with translation support when needed.
• Follow up on administrative tasks after sessions, including managing appointments and online payments.
• Handle counter duties for accurate registration and billing.
• Attend to patient enquiries via face-to-face, phone, and email.
• Provide financial counselling with knowledge of schemes available to patients.
• Ad-hoc duties as assigned.

Skills

Interpersonal skills

Teamwork

Service-oriented

Education

GCE 'N' level

Tools

PC literacy

Job description

Responsibilities:

• Provide and maintain high standard of service excellence to patients, caregivers, and colleagues.
• Preparation of clinic for daily operations prior to opening and facilitate proper handover at the end of each clinic session and at end closing time.
• Assist doctors and act as chaperones during in-clinic consultations and teleconsultations, providing translation support when necessary.
• Timely follow-up of administrative tasks after clinic sessions, including handling inquiries, educating patients on managing appointments and making payments online e.g., using HealthHub, and scheduling appointments promptly.
• Handle counter duties with precision for accurate registration and billing.
• Attend to patient enquiries through various platforms, e.g., face-to-face, phone, and emails.
• Provide financial counselling with knowledge of financial schemes available to patients.
• Ad-hoc duties as assigned.

Requirements:

• Minimum GCE 'N' level.
• Service-oriented with a pleasant disposition.
• Demonstrate strong interpersonal skills and effective teamwork.
• PC / computer literacy and able to multi-task in a fast-paced environment.