Temp Customer Service (3 months above)

JOBSTUDIO PTE LTD; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

JOBSTUDIO PTE LTD in Singapore is seeking a Patient Services Assistant to support patient registration, admissions, front desk operations, and basic billing in a hospital setting. You will handle patient inquiries, process appointments, and ensure data accuracy in hospital management systems.

The role requires at least a GCE N/O Level and involves coordinating with clinical teams to assist with subsidies verification and day-to-day operations to keep patient flow smooth.

Qualifications

• Minimum GCE N/O Level required.

Responsibilities

• Register and update patient particulars accurately in the hospital system.
• Process outpatient appointments, admissions, discharges, and transfers.
• Verify patient eligibility for subsidies, insurance, and financial assistance schemes.
• Attend to patient and visitor enquiries at the counter, phone, or via digital channels.
• Guide patients on clinic processes, waiting times, and next steps.
• Manage queue systems and ensure smooth patient flow across service areas.
• Prepare and explain bills to patients, including MediShield Life, Medisave, and insurance claims.
• Process payments and handle basic billing discrepancies.
• Liaise with finance teams on complex billing matters.
• Maintain accurate records and update patient data in hospital management systems.
• Coordinate with clinical teams to support smooth daily operations.
• Assist with general administrative tasks and ad-hoc duties as assigned.

Education

GCE N/O Level

Job description

Key Responsibilities

Patient Registration & Admissions

• Register and update patient particulars accurately in the hospital system
• Process outpatient appointments, admissions, discharges, and transfers
• Verify patient eligibility for subsidies, insurance, and financial assistance schemes

Counter & Front Desk Operations

• Attend to patient and visitor enquiries at the counter, phone, or via digital channels
• Guide patients on clinic processes, waiting times, and next steps
• Manage queue systems and ensure smooth patient flow across service areas

Billing & Payment

• Prepare and explain bills to patients, including MediShield Life, Medisave, and insurance claims
• Process payments and handle basic billing discrepancies
• Liaise with finance teams on complex billing matters

Administrative & Support Duties

• Maintain accurate records and update patient data in hospital management systems
• Coordinate with clinical teams to support smooth daily operations
• Assist with general administrative tasks and ad-hoc duties as assigned

Job Requirements:

• Minimum GCE N/O Level